Cloud Engineer - I

About The Opportunity

The Cloud Engineer I is a technical position within Managed Services division, responsible for managing Netrix and its customers' IT infrastructure, whether on-prem or in the Cloud. The Cloud Engineer reports up to the Cloud Systems Operations Manager under Managed Services and will serve as an escalation point to the TOC and Cloud Support and Systems Teams. The position requires knowledge of Administration, Management, Monitoring and Troubleshooting of Microsoft Azure, M365 and Entra ID, Intune, Windows Server and End-User workstation and application issues and Backup Platforms supported by Netrix Global. The ideal candidate will have strong troubleshooting skills in the above technologies in a multi-user environment. This role will involve collaborating with various teams and with minimal supervision and individuals in this role are required to perform duties as an expert in their field executing advanced technical procedures including, but not limited to customer support, technical support, maintenance, system enhancements and administration. This position requires excellent verbal and written communication skills as the primary point of customer interaction for incidents and service requests.

How You Will Make An Impact

• Action Incidents and Service Requests tied to Administration, Management and Troubleshooting of Azure Infra (VMs, VPN, Access Control, Backups), M365 (Including but not limited to Exchange, SharePoint, One-Drive, Teams), Entra ID (AADC/Entra Connect) and related identity management and Intune.

• Server Management: Administer, operate, manage, and maintain windows server (2008-2022) and related components for on-premises and cloud-based environments.

• Troubleshoot and remediate escalated end-user related issues tied to workstations and applications. Works with clients for problem determination and communicates directly with clients for resolution of systems hardware and software and related infrastructure in the network environment per defined SLAs, within the company’s ticketing system.

• Action Incidents and Service Requests tied to Backup Restore Requests, Backup Failures across various backup platforms supported by Netrix (Veeam, Datto, Azure preferred) and action monthly/quarterly proactive tasks and health checks for various customers using these backup platforms.

• Perform routine updates and upgrades on Windows Servers and Workstations, and Applications.

• Perform monthly/quarterly proactive tasks and health checks for servers, workstations, M365/Entra ID and Azure.

• Works with clients for problem determination and communicates directly with clients for resolution of systems hardware and software and related infrastructure in the network environment per defined SLAs, within the company’s ticketing system.

• Document system configurations, procedures, and best practices and maintains detailed technical documents.

• Accepts assignments to assist or lead project-based work. Participates in client onboarding, delivery/field projects, or internal projects to improve our services.

• Participate in on-call rotation and respond to system emergencies outside of regular business hours as needed.

• Continually works toward the development of their technical skill set(s) to better serve the Netrix Global organization and its clients.

What You Will Bring To The Table

• Bachelor's degree in information technology, or a related field (or equivalent experience).

• Min 3 years’ experience in administration, troubleshooting, monitoring and maintenance of IT infra within Azure, M365 workloads and Entra ID, Intune, Window Server and Backup platforms (Datto, Veeam, Azure preferred)

• Strong OS, Hardware, Software troubleshooting and OS/Application Security Mitigation skills alongside Azure, Windows Server concepts

• Azure or M365 or Relevant certifications preferred.

• High standards of service to users/customers and team oriented.

• Excellent written, verbal communication skills.

• Organization and time management skills.

About Us

At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose.

We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All!

Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today’s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution.

We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country’s top system integrators.

At Netrix, we’re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.

What You Can Expect From Us

We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided with reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal.

To learn more about Netrix Global please go to www.netrixglobal.com