Company Description
Founded in 2012, MindMaze is a global leader in brain technology and digital neurotherapeutics solutions for brain health and recovery. Its mission is to accelerate the brain’s ability to recover, learn and adapt. The company has two core divisions – Healthcare and Labs – working collaboratively at the intersection of neuroscience, bio-sensing, engineering, mixed reality and artificial intelligence. MindMaze Healthcare is advancing a universal platform for brain health with breakthrough solutions to some of the world’s most challenging problems in neurology, including stroke, Parkinson’s disease and Alzheimer’s disease. MindMaze Labs, the company’s R&D innovation hub, is focused on the future of human computing – working across multiple industries to innovate and build the next generation of human-machine interfaces.
For more information, please visit www.mindmaze.com.
Job Description
- Supporting customers through an email ticketing system and phone calls
- Resolving customers' complaints and queries
- Providing detailed information to customers about the products and services
- Maintaining records of each phone Call/Email in the respective tools like Salesforce/Freshcaller for future reference
- Offering exceptional customer service and satisfaction
- Following up with customers for any further information
- Taking feedback from the customers
- Responsible for helping to maintain the FAQ list, used internally and externally
- Maintaining a healthy relationship with the clients
- Adhering to the company’s rules and regulations
Qualifications
- Minimum 1 year of experience in a customer service or support role within the IT sector
- Experience with customer-facing direct calls, a plus if experience interacting with Outpatients or elderly people
- Familiar with CRM tools (Salesforce)
- Excellent interpersonal skills: You are patient and empathetic
- Very good level of English in speaking and writing
- Flexibility: The position requires evening and night shift hours
Top Skills
What We Do
MindMaze is pioneering a breakthrough computing platform that captures brain activity upon intent, creating a new operating system for computers - a brain O/S. Based on a decade of rigorous testing in the healthcare industry, the company has designed an intuitive mind/machine interface, which utilizes pre-realtime decoding of brain signals via neural prediction. Its innovations based are poised to transform industries, starting with healthcare and gaming. Founded by Tej Tadi in 2012, the company is based in Lausanne, Switzerland with U.S. headquarters in San Francisco, CA.
