Experience Research Senior Associate

Job Description
Join us to elevate user experiences through innovative analytics and research.
As a Experience Research Senior Associate at JPMorgan Chase within the Design and Customer Experience team, you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in quantitative research methods, data analysis, and analytics, you will identify customer needs and translate them into actionable insights and recommendations. Your work will directly impact our offerings, collaborating with cross-functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions.
Job Responsibilities:

• Conduct and execute research studies using surveys, experiments, and log data analysis.
• Analyze and identify patterns and trends in data, providing actionable recommendations to improve customer experience.
• Collaborate with stakeholders to ensure the integration of CX metric and UX research insights into product development.
• Contribute to the creation and refinement of research and measurement strategies, connecting work to business goals and success metrics.
• Stay current with industry trends and incorporate them into team practices.

Required Qualifications, Capabilities, and Skills:

• Masters or doctoral degree in relevant fields such as social sciences, data science, or computer science.
• 3+ years of experience in quantitative user experience research or UX analytics.
• Proficiency in quantitative research and data analytics, including survey and log data analysis.
• Advanced proficiency in SQL with large-scale data warehouse platforms.
• Advanced programming skills in Python for data wrangling and transformation.
• Experience with data ETL using Python and SQL.
• Experience with version control using GitHub, Bitbucket, Git, or Mercurial.
• Expert/native level proficiency in English across oral and written communication.

Preferred Qualifications, Capabilities, and Skills:

• Advanced understanding of survey research methodology.
• Experience with experimental design, particularly A/B testing.
• Experience building interactive dashboards with tools like Tableau or Looker.
• Experience developing code-based data visualizations in Python or R.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.