Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
About this roll* (Responsibilities)
The Toast Education team strives to create empowered and self-sufficient customers through engaging and impactful learning experiences. In this content creation role, you will design and develop relevant educational resources to set up customers and Toasters for success with the Toast product suite. You’ll work closely with Technical Enablement and Customer Lifecycle business partners to identify and fill education gaps for Toast’s newest customer bases and product releases, using your instructional design and project management abilities to create dynamic learning experiences. You will evaluate the success of learning solutions, recommend and guide improvements, and develop adult learner-centered solutions focused on driving business results.
Do you have the right ingredients? This Toaster thrives in a fast-paced, high-growth environment where priorities and deadlines inspire you to find creative, informed, and innovative learning solutions to business problems. Your product mentality means you’re comfortable seeking out user feedback, using agile development strategies, and considering experimentation a norm to create progressive learning products.
Specifically in this role, you’ll be expected to:
- Use your analytical and strategic thinking to assess business and learner needs, and recommend scalable, high-impact learning solutions.
- Design and develop innovative educational experiences to reduce cost to serve, increase product adoption across the Toast customer base, and drive down support tickets.
- Execute a multi-modality content strategy (training, videos, articles, in-product walkthroughs, etc) to build a globalized education ecosystem of resources, supporting emerging markets and international expansion.
- Evolve existing educational resources to tailor to the needs of new customer segments.
- Apply adult learning theory and industry knowledge to stay on the cutting edge and set the bar for design standards that provide a results-driven learning experience.
- Evaluate and communicate the impact of learning solutions using Kirkpatrick’s four levels.
- Apply Agile methodologies to work efficiently via sprints in Asana, iterating as needed along the way, and staying in lock-step with business partners and stakeholders.
- Work closely with subject matter experts to craft, revise, and maintain comprehensive and accurate learning assets.
- Manage multiple project deadlines and maintain regular output of content delivery. Remain flexible as priorities shift and communicate status updates as needed.
Do you have the right ingredients*? (Requirements)
- 4+ years of education content creation, instructional design, or similar experience required
- Proficiency with various content development tools such as Adobe Creative Suite, Articulate 360, Camtasia, Pendo, and Salesforce Knowledge, hosted on multiple platforms (LMS, web-based, mobile, etc).
- Experience in optimizing content for customers, and with the ability to convert complex topics into simple steps.
- Broad subject matter expertise in learning design methodologies, adult-learning best practices, and Kirkpatrick’s four levels of evaluation.
- Proven ability to analyze training requests, recommend and gain buy-in on the right solutions for complicated business needs, and follow through to completion.
- Ability to organize and express ideas clearly, concisely, and accurately, verbally and in writing.
- Self-motivated with a relentless problem-solving mindset.
- Thrives in a fast-paced and highly ambiguous environment; flexible toward dynamic change.
- Customer-obsessed: familiar with and empathetic to the customer experience.
Special sauce* (Nice to have)
- Spanish or Mandarin speaking
- Previous experience developing content in an Agile environment (scrum, kanban, POD model)
- Ability to film video content remotely/at home
- Understand popular restaurant concepts and basic POS workflows
- Previous experience in the restaurant or retail industry
- Experience with project management platforms such as Asana
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
