Quality analyst

Job Description
Join our dynamic Wholesale Lending Services team as a QA Analyst and help set the standard for quality in loan operations. Be part of a collaborative environment where your analytical skills and attention to detail make a real impact. Advance your career with us and contribute to process improvements that shape the future of lending services.
Job Summary
As a QA Analyst within Wholesale Lending Services, you ensure the highest standards of quality and compliance in loan operations. You leverage your analytical expertise and risk mindset to review transactions and drive process improvements. You play a critical role in maintaining operational excellence and supporting business objectives.
Job Responsibilities

• Review customer files and transactions against established QA criteria.
• Ensure completion of quality-related requests and SLAs accurately and timely.
• Analyze errors to categorize impact and escalate issues as needed.
• Enter quality information in system of record for tracking and reporting.
• Provide verbal and written summaries of findings, including impact and risk assessment.
• Track open items and take appropriate action within deadlines.
• Use product and process knowledge to resolve unique or challenging issues.
• Ensure standard operating procedures and testing job aids are followed and updated.
• Make recommendations to enhance testing job aids and processes.
• Liaise effectively with other departments, including front, middle, and back office.
• Participate in process improvement initiatives and automation projects.

Required Qualifications, Capabilities and Skills:

• Hold a bachelor's degree with 5+ years of relevant experience in lending services or back office/BFSI operations.
• Demonstrate knowledge of loan systems such as Loan IQ.
• Apply strong problem-solving and investigative skills to resolve loan operation issues.
• Utilize proficiency in MS Office and analytical capabilities.
• Exhibit a risk and control mindset in daily activities.
• Adapt to shift work as required.
• Perform under pressure and manage high volumes of work.

Preferred Qualifications, Capabilities and Skills:

• Leverage experience in process improvement or automation projects.
• Display advanced knowledge of quality assurance methodologies.
• Communicate effectively with cross-functional teams.
• Implement best practices in loan operations and compliance.
• Contribute to the development of quality testing processes.
• Collaborate in a team-oriented environment.
• Embrace continuous learning and professional development.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.