Design, build, and scale Generative AI solutions in ServiceNow. Collaborate with teams to enhance workflows, deploy AI workloads, and ensure compliance and performance.
We are looking for a highly skilled ServiceNow Engineer with deep expertise in AI, automation, and enterprise-scale integration. In this role, you will design, build, and scale next-generation Generative AI and Agentic AI solutions leveraging ServiceNow and Oracle Cloud Infrastructure (OCI). You will collaborate with product, platform, and AI teams to deliver secure, scalable, and production-ready intelligent workflows that transform IT and business operations.
Key Responsibilities
Key Responsibilities
- Develop and enhance Generative AI capabilities within ServiceNow to optimize ITSM workflows, Virtual Agent experiences, and enterprise automation.
- Build AI-driven automations for Incident, Problem, Change, Request, and Knowledge processes using ServiceNow capabilities.
- Design and implement RAG (Retrieval-Augmented Generation) solutions for contextual and accurate response generation across ServiceNow applications.
- Integrate LLM features through Flow Designer, Virtual Agent Designer, and custom backend components.
- Automate workflows and integrations via ServiceNow REST APIs, IntegrationHub, and MID Server as needed.
- Collaborate with business and platform stakeholders to identify AI transformation opportunities and deliver measurable outcomes.
- Deploy, monitor, and optimize AI workloads across ServiceNow and OCI, ensuring high performance, compliance, and cost efficiency.
- Partner with data science and architecture teams to ensure robust, production-grade AI delivery and lifecycle management.
- Stay current with advancements in ServiceNow AI, LLM technologies, and agent orchestration frameworks to continuously evolve the platform.
- Education: Bachelor’s or Master’s degree in Computer Science, Data Science, or related field.
- Experience: 4–8 years in AI/ML engineering, with at least 2–3 years in Generative AI or Agentic AI solution development.
- Proven hands-on experience with ServiceNow AI capabilities — including Virtual Agent, GenAI-powered assistance, and intelligent workflows.
- Expert proficiency in Python, with experience using PyTorch or TensorFlow for model development and integration.
- Strong foundation in NLP, LLM prompting, fine-tuning, and transformer-based model architectures.
- Demonstrated ability to integrate AI solutions within ServiceNow using Flow Designer, IntegrationHub, and REST APIs.
- Experience deploying and optimizing AI workloads on OCI and ServiceNow; exposure to AWS, Azure, or GCP is a plus.
- Practical knowledge of RAG pipelines and vector databases for semantic retrieval.
- Working understanding of ITSM processes and AI-driven automation across core modules (Incident, Problem, Change).
- Familiarity with MLOps/LLMOps practices, including model governance, monitoring, and responsible AI frameworks.
Top Skills
Integrationhub
Oracle Cloud Infrastructure
Python
PyTorch
Rest Apis
Servicenow
TensorFlow
Similar Jobs
Fintech • Analytics
Design and develop ServiceNow applications focusing on HR Service Delivery, workflow automation, integration, and AI enhancements for HR functionalities.
Top Skills:
Adobe SignAngularjsBusiness RulesClient ScriptsDocusignFlow DesignerIntegrationhubJavaScriptJdbcRest ApisScript IncludesServicenowSoap ApisUi Policies
AdTech • Gaming • Marketing Tech • Mobile • Software • Analytics • App development
Develop mobile games for Android & iOS, write scalable code using OOPS, debug software, participate in design discussions, and document key learnings.
Top Skills:
C#Unity
Big Data • Cloud • Food • Machine Learning • Software • Database • Analytics
The Analyst III, Marketing Insights conducts data analysis to generate insights, utilizes analytical tools for visualization, and communicates findings with stakeholders, focusing on data automation and teamwork.
Top Skills:
AlteryxMS OfficePower BIPythonRSpssTableau
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
