Senior Business Functional Analyst – Process Automation, AVP

Job Title: Senior Business Functional Analyst – Process Automation

Corporate Title: AVP

Location: Pune, India

Role Description

• At the Service Solutions and AI Tribe, our mission is to revolutionize the Private Bank process landscape through holistic, front-to-back process automation. We leverage AI and workflow services to enhance efficiency, agility, and innovation—delivering best-in-class solutions across products, channels, brands, and regions. Join us in transforming the future of banking with cutting-edge technology and customer-centric design. As a Business Functional Analyst (BFA), you will play a critical role in bridging business needs with technical solutions. You will collaborate across business, operations, and IT delivery teams to capture and translate requirements into actionable insights. Your work will drive the design and implementation of strategic platforms—such as Consent Management and digitalization lighthouses—ensuring alignment with regulatory standards, operational goals, and customer expectations

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

Requirements Analysis & Documentation

• Capture, challenge, and document business requirements with precision and clarity.
• Model business processes using BPMN and document data mapping between sources, API endpoints, and process inputs/outputs.
• Write user stories, use cases, and maintain traceability in tools like JIRA and Confluence.

Stakeholder Engagement

• Liaise with stakeholders across business, operations, and IT delivery teams to ensure successful delivery of automation solutions.
• Mediate and resolve issues during project execution, fostering cross-functional collaboration.
• Provide timely, transparent updates to all relevant parties.

Testing & Quality Assurance

• Support QAT, SIT, and UAT phases to validate solution integrity and compliance with standards.
• Ensure adherence to agreed analysis deliverables and project deadlines.

Delivery & Continuous Improvement

• Identify opportunities to enhance analysis and delivery capabilities across the team.
• Stay current with industry trends and best practices to improve team performance.
• Ensure adequate activity and information management in Confluence and JIRA.

Your skills and experience

Experience

• 8+ years as a Business Analyst, preferably in business process automation or banking/financial services.
• Strong experience working with backend technologies (microservices, flows, BPMN diagrams).
• Exposure to full project lifecycle methodologies and agile environments.

Technical & Analytical Skills

• Proficiency in business process modelling, user story writing, and data modelling.
• Hands-on experience with BPMN; knowledge of Camunda is a plus.
• Strong experience in SQL queries and API testing (Postman).
• Familiarity with Atlassian tools (JIRA, Confluence) for backlog and documentation management.

Domain Knowledge

• Understanding of financial products and banking processes.
• Knowledge of automation technologies and data security best practices.

Core Competencies

• Excellent communication and presentation skills.
• Strong analytical and problem-solving capabilities.
• Flexible and eager to learn new technologies and expand domain knowledge.
• Comfortable working within agile frameworks and managing multiple priorities.

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.