Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
We're seeking an experienced Software Engineer to join our team, specializing in troubleshooting customer issues, handling escalated support cases, and possessing expertise in Java, Microservices, Linux, Oracle, cybersecurity, networking, Kafka, and L3 support.
Key Responsibilities:
- Troubleshoot and resolve complex customer issues related to our software applications
- Handle escalated support cases from L2 teams, providing advanced troubleshooting and resolution
- Collaborate with development teams to identify and address the root causes of issues
- Design, develop, and implement solutions to improve application performance, security, networking, and data streaming aspects
- Conduct thorough root cause analysis and implement corrective actions
- Develop and maintain technical documentation and knowledge base articles
- Stay up-to-date with industry trends and emerging technologies in cybersecurity, networking, software development, data streaming (Kafka), and L3 support
- Participate in code reviews and ensure adherence to security, networking, data streaming, and L3 support best practices
- Collaborate with cybersecurity, network operations, data engineering, and L3 support teams to integrate security solutions, network architecture, Kafka data pipelines, and L3 support processes
- Develop and maintain automation scripts for troubleshooting, maintenance, network configuration, Kafka cluster management, and L3 support tasks
Requirements: _
- Bachelor’s degree in computer science or related field
- At least 2+ years of experience in software development, troubleshooting, networking, data streaming (Kafka), and L3 support
- Strong expertise in:
- Java and Spring Boot
- Linux operating systems
- Oracle database management
- Cybersecurity principles and practices
- Networking fundamentals (TCP/IP, DNS, HTTP, routers, switches, firewalls)
- Network protocols and architectures (LAN, WAN, VPN, cloud networking)
- L3 support principles and practices (troubleshooting, debugging, root cause analysis)
- Excellent problem-solving, debugging, and analytical skills
- Effective communication and collaboration skills
- Strong understanding of software development life cycles, Agile methodologies, network design principles, data streaming architectures, and L3 support processes
Good to Have:
- Kafka data streaming (producers, consumers, topics, partitions, brokers)
-Experience with automation tools and scripting languages (e.g., Python, Bash)
- Certifications in cybersecurity (e.g., CompTIA Security+, CISSP), networking (e.g., CCNA, CCNP), software development (e.g., Oracle Certified Java Programmer), data streaming (e.g., Confluent Certified Kafka Developer), or L3 support (e.g., HDI Certified Advanced Support Technician)
- Experience with cloud platforms (e.g., AWS, Azure), network virtualization (e.g., VMware NSX), software-defined networking (SDN), data streaming tools (e.g., Apache Storm, Apache Flink), or L3 support tools (e.g., ServiceNow, JIRA Service Desk)
- Knowledge of DevOps practices and tools (e.g., Jenkins, Docker, Kubernetes)
Top Skills
What We Do
Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leading provider of disruptive cloud-based security, compliance and IT solutions with more than 10,000 subscription customers worldwide, including a majority of the Forbes Global 100 and Fortune 100. Qualys helps organizations streamline and automate their security and compliance solutions onto a single platform for greater agility, better business outcomes, and substantial cost savings.
The Qualys Cloud Platform leverages a single agent to continuously deliver critical security intelligence while enabling enterprises to automate the full spectrum of vulnerability detection, compliance, and protection for IT systems, workloads and web applications across on premises, endpoints, servers, public and private clouds, containers, and mobile devices. Founded in 1999 as one of the first SaaS security companies, Qualys has strategic partnerships and seamlessly integrates its vulnerability management capabilities into security offerings from cloud service providers, including Amazon Web Services, the Google Cloud Platform and Microsoft Azure, along with a number of leading managed service providers and global consulting organizations. For more information, please visit http://www.qualys.com
