Senior Technical Writer

Job Description

Procore is looking for a Senior Technical Writer to author, edit, and review product documentation. In this role, you’ll work with internal resources, interview software developers, and attend engineering meetings to gather, write, and publish technical information for varied roles in our construction audience. You’ll produce top-quality learning materials and technical documentation, which includes tutorials, FAQs, workflow diagrams, infographics, screenshots, and simplified user images. 

As a successful Senior Technical Writer at Procore, you’re motivated, passionate, and thrive in the fast-paced culture of a dynamic and evolving startup company. You have strong writing skills and the ability to synthesize technical content from an SME and create tutorials that clearly explain the topic/task to end-users based on their persona. 

This position reports into Manager, Technical Documentation and can be based remotely from the Bangalore, India location. We’re looking for someone to join us immediately.

What you’ll do:

• Create in-depth user guides, tutorials, FAQs, process overviews, workflow diagrams, and contextual help documentation for complex features and products

• Test both the product and its documentation for accuracy and consistency

• Work with Stakeholders to set expectations and gather information needed for documentation

• Adapt rapidly to a changing industry and be able to adjust responsibilities, time, and objectives accordingly

• Identify problem areas or structural deficiencies and proactively contribute to their improvement

• Regular use of a content management system (CMS) to manage the lifecycle of technical documentation including drafting, reviewing, and publishing content for phased releases (pilot, beta, GA) 

• Become a subject matter expert of the Procore platform and how the different tools are used to perform various construction-related tasks

• Regular communication and synchronization with the Senior Manager of Technical Documentation

• Collaborate closely with internal and external customers to address and resolve specific issues.

What we’re looking for:

• Bachelor’s degree or equivalent experience in English, Technical Communication, or Journalism, 5+ years experience working as a Technical Writer or in a related job role

• Ability to analyze and synthesize complex content, excellent writing and proofreading skills

• Strong technical aptitude with an ability to quickly learn new concepts and tools

• Ability to write clearly and succinctly for multiple audiences 

• Excellent work ethic and strong intellectual curiosity

• Ability to work quickly, efficiently, and handle multiple projects simultaneously

• Desire and ability to innovate and improve upon current processes

• Experience creating infographics to more clearly communicate workflow processes and abstract topics

• Track record of effective collaboration with various stakeholders in a fast-paced, work environment

• Ability to consider and approach topics of interest in new, fresh and unique ways

• Ability to develop and maintain strong partnerships and networks with others throughout the organization

• Ability to move quickly and easily in response to change, challenge, or new circumstances. To think, learn, and quickly absorb new information, systems, and processes. 

• Ability to identify positive solutions, despite available resources, to achieve individual and team goals and objectives. 

Additional Information

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

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