Yardi Systems Administrator

This role is part of Yardi group in the Enterprise Applications team which is part of the larger Essex Technology team.  The Essex Technology team is an all-inclusive group of passionate technologists dedicated to collaborating with each other while supporting and driving Essex to a tech-forward future.

WHAT YOU WILL DO: 

• Serves as the primary escalation point for Yardi tickets, receiving and resolving issues that front-line support cannot handle independently.
• Investigates, diagnoses, and resolves functional Yardi issues across modules including Voyager Residential, RENTCafé, PAYScan, Maintenance, and Commercial.
• Coordinates with Yardi Client Support on cases that require vendor involvement; tracks open cases to resolution and keeps stakeholders informed.
• Manages Yardi security across the portfolio: assigning and modifying security roles and permissions, and ensuring access aligns with job function and company policy.
• Leads and supports smaller-scale Yardi projects such as module configuration updates, workflow adjustments, form changes, and process rollouts that fall within the administrative scope of the role.
• Assists with testing and validation of system updates, configuration changes, and new feature rollouts.
• Supports onboarding of newly acquired properties or communities into the Yardi system: verifying entity setup, loading initial data, and confirming workflows and integrations.
• Tracks and manages an active project task list; provides regular status updates to leadership and relevant stakeholders.
• Acts as the primary Yardi point of contact for corporate leadership and department heads — handling their system needs with a high level of responsiveness and professionalism.
• Responds to ad-hoc requests from corporate teams for data pulls, report access, system navigation assistance, and configuration questions.
• Prepares and distributes Yardi-related communications, announcements, and user guidance materials on behalf of the department (e.g., maintenance windows, new feature notices, process updates).
• Assists in preparing materials for leadership presentations, platform reviews, regular SOX audits, and department planning discussions as directed by management.
• Maintains accurate internal documentation of system configurations, user security standards, and escalation procedures in coordination with the Solutionist Team.

WHAT YOU WILL NEED: 

• 3+ years administrative experience with Yardi, OnSite, and other multi-family software products managing prospects and residents, as well as software assisting the role of on-site personnel is required.
• Business analytics and data analysis experience is preferred.
• Multi-family housing industry experience required.
• Experience with diagnosing problems with software products a plus.
• Expertise in assessing business requirement fits to application solutions.
• Solid experience in identifying implementation risks and define mitigation actions.
• Strength in communicating technical information in non-technical terms.
• Strength in both classroom and online training delivery methods.
• Excellent customer service and interpersonal skills; ability to relate to others.
• Professional verbal and written communication skills

WHAT THE JOB REQUIRES: 

• This position requires the ability to work Monday through Friday. It includes a hybrid work arrangement with in‑person office requirements a minimum of four days per week (Monday through Thursday) at Essex’s corporate office in Irvine. The hybrid policy is subject to change at Essex’s sole discretion.
• Work is primarily conducted in an office setting. Requires sitting at a desk or workstation for extended periods. Involves the use of standard office equipment such as computers, phones, and printers. Requires the ability to sit or stand for extended periods. Minimal physical effort in the day-to-day tasks.
• Travel may be required for occasional meetings, training, or conferences.

WHAT YOU WILL BRING TO THE TABLE: 

• May provide informal assistance such as technical guidance and/or training to coworkers.
• Strong written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
• Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
• Decisions made with thorough knowledge of procedures and company policies to achieve set results and deadlines.