Leads business analysis and platform liaison activities for FundApp and Contra Revenue Systems, connecting Finance and Technology stakeholders. Translates business needs into requirements, coordinates prioritization, UAT, regression testing, releases, production support, issue resolution, documentation, and training. Supports SOX controls, audit readiness, reporting, data quality, and continuous improvement while managing multiple projects and operational priorities across global teams.

Provide operational support for franchise programs, handle day-to-day requests, identify risks, and drive process improvements. Build data dashboards, analyze large datasets, automate processes, and partner with stakeholders to implement solutions and enhance customer experience.

Manage customer-facing communications for Cross-Border Services, triage inquiries via shared mailboxes and ticketing systems, draft and publish compliant messages, track feedback, maintain documentation and content lifecycle, and collaborate with product, technical, and regional teams to improve communication quality and customer experience.