The Technical Program Manager will oversee the enhancements of Knowledge Management and Community Services, focusing on knowledge dissemination across platforms while ensuring community satisfaction. Responsibilities include building relationships, driving program plans, analyzing KPIs, optimizing knowledge content, and coaching contributors.

The CSD Associate Manager coordinates customer success activities across various teams, formulates strategies, enhances performance, manages budgets, supervises staff, and ensures high-quality customer service. The role requires excellent communication skills, leadership, and experience in operations management.