Jobs at Aspen Technology

Owns digital customer-success operations across online communities, including platform administration, content planning, customer outreach, campaign execution, stakeholder coordination, VOC and NPS support, advocacy programs, and engagement measurement. The role maintains community processes, calendars, governance, documentation, and performance metrics while partnering with account, product, marketing, IT, and customer-success teams.

Designs and executes automated and manual tests for software solutions, translates product requirements into comprehensive test coverage, collaborates with product and development teams, and evaluates emerging technologies. The role supports AspenTech’s performance engineering and asset optimization initiatives, with emphasis on software quality, behavior-driven testing, and agile development practices.

Lead the strategy, roadmap, and growth of Aspen EDR heat exchanger design and rating software. Define product vision, pricing, positioning, business cases, and Agile execution while partnering with customers, engineering, marketing, sales, services, and domain experts. Translate heat transfer, thermodynamics, fluid flow, and equipment design requirements into software capabilities. Drive customer adoption, innovation, competitive differentiation, strategic partnerships, and successful product launches across global industrial markets.

Lead a high-performing software engineering team developing scalable backend services for industrial automation and IoT. Provide technical direction, mentor developers, guide architecture, coordinate cross-functional work, estimate development efforts, perform automated testing, participate in agile ceremonies, conduct code reviews and pair programming, and ensure timely, high-quality delivery. The role requires hands-on development using C/C++ and/or Lua, along with expertise in software engineering fundamentals, operating systems, concurrency, databases, networking, and application security.

Leads consultative discovery, solution design, customer presentations, sales campaigns, and executive engagement for AspenTech solutions serving the Metals & Mining industry. Develops industry-specific value propositions, supports regional solution consultants, trains sales teams, informs product management, and represents the company at global trade shows. Requires extensive Metals & Mining software-sales experience, engineering knowledge, technical solution expertise, AI/ML awareness, and up to 50% global travel.

Manage and resolve customer billing inquiries, process daily invoices, submit invoices via client portals, update Oracle service contracts and AR transactions, handle PO requests, generate training invoices, maintain customer special handling database, and support related projects and improvements.