Cencora Offices

Diagnoses and resolves moderately complex hardware, software, application, and connectivity incidents. Fulfills device configuration, software provisioning, access setup, and peripheral installation requests. Documents incidents and resolutions, identifies recurring issues, recommends process improvements, and communicates clearly with end users throughout the support lifecycle.

Configure and maintain enterprise IAM platforms and directory services. Diagnose authentication and platform performance issues, implement API integrations and automation scripts, create technical documentation and runbooks, test secure identity protocols, and validate platform upgrades and security patches in non-production environments.

Designs and maintains enterprise identity platforms and directory services, develops API integrations and automation, troubleshoots authentication and platform issues, creates technical architectures and runbooks, validates upgrades and security patches, and tests secure identity protocols with development teams.