Jobs at CSG

The Technical Support Analyst I provides operational support, troubleshooting technical issues, conducts testing, and ensures customer satisfaction, while maintaining system compliance and collaborating with higher-level teams.

The Technical Support Analyst II provides Level 2 support, resolves technical issues, performs operational tasks, and conducts various types of testing on CSG products while maintaining customer satisfaction.

The Software Development Engineer II will design, develop, and support product functionality, collaborating with teams and stakeholders, and engaging in DevOps activities.

The role involves designing, coding, and testing software applications, collaborating with teams to develop clean and efficient code and participate in code reviews to mentor junior developers.

The Software Development Engineer I will build and maintain microservices, develop cloud-native services in AWS, and apply Test-Driven Development while collaborating with product and QA teams.

Provide Level 2 production support for CSG billing and provisioning products, troubleshoot and resolve customer issues, update support tools, perform health checks, coordinate escalations, assist reporting on KPIs, and support on-call/shift schedules with occasional onsite travel.

Lead architecture and implementation of Encompass (Singleview) solutions, collaborate with stakeholders to define technical requirements, design scalable integrations, solve complex technical problems, document processes and standards, mentor engineers, and contribute hands-on coding/configuration as needed.

The Billing Systems Analyst I ensures the software operates effectively, supports system monitoring, automation, and provide troubleshooting in Unix/SQL environments, while collaborating with operational teams to meet organizational goals.

The role involves designing and delivering features for CSG's internal services, focusing on integrations, automation, and application lifecycle processes using C#, .NET, and various tools.

Lead the automation strategy for testing, mentor the team, integrate automation into CI/CD processes, and utilize AI in testing.

The role involves designing and implementing components for the Ascendon platform, collaborating with cross-functional teams, and providing technical expertise while ensuring high-quality software development practices.

As a Systems Administrator Grad, you will support SQL Server environments, assist in basic database operations, monitor health, and respond to alerts while learning under senior DBAs.

As a Test Engineer II, you'll ensure data quality and performance in database-driven applications, create test plans, execute tests, and collaborate with developers for issue resolution.

Lead technical projects, define technical vision, mentor teams, solve complex challenges, stay updated with industry trends.

Provide Level 2 production support for CSG billing and provisioning products, troubleshoot errors, liaise with customers and R&D, perform application health checks, manage tickets and KPIs, deliver installations, support on-call shifts, and work with monitoring, CI/CD and automation tools.

The Business Consultant leads workshops to define business requirements, interfaces with client stakeholders, and designs solutions for the telecommunications industry, focusing on process improvement and team mentorship.

Lead a team in technical incident resolution, customer support, product analysis, and operational management while ensuring high customer satisfaction.

Lead software delivery for telecom enhancements, serve as SAFe Release Train Engineer, leverage AI technologies to improve processes, and transition into direct leadership.

Lead and manage agile DevOps teams delivering solutions on a SAS-based platform, ensuring high-quality outcomes and team accountability while fostering development and operational efficiency.

The Software Dev Engr II role involves developing code, collaborating with teams, participating in testing and documentation, and enhancing skills.