Jobs at Finalsite

Provides Tier 1 client support through ticketing, phone, chat, and social media. Troubleshoots website and product issues, creates bug reports and enhancement requests, supports CMS implementation and training, educates clients on product features, and escalates complex issues to Tier 2 teams. Requires strong English communication, customer service skills, CMS familiarity, Zendesk experience, and availability during India business hours.

Own and operate high-volume backend messaging services from design through production. Responsibilities include implementation, testing, observability, incident response, incremental modernization, technical estimation, code and design reviews, mentoring, and improving system reliability. The role requires working with asynchronous, queue-driven systems, undocumented legacy code, multi-cloud environments, and distributed teams across India, Europe, and the United States.

Identify, triage, and remediate vulnerabilities in web applications and proprietary software. Refactor .NET/C# code, implement secure coding standards, conduct code reviews, support secure SDLC practices, and assess SAST, DAST, penetration testing, and bug bounty findings. Monitor emerging threats and OWASP Top 10 updates while supporting compliance with FERPA, COPPA, GDPR, UK GDPR, and other data protection standards. The role is fully remote but requires permanent residency in India and specified IST working hours.