Execute manual testing across web and mobile UI and backend systems. Create test plans, perform API and exploratory testing, validate workflows and data integrity, document defects, collaborate with Product and Engineering, support release readiness, and help improve QA processes and automation coverage.

Senior MySQL Database Engineer responsible for designing and operating highly available MySQL platforms, driving automation and IaC, leading CloudSQL (GCP) migrations, implementing SRE best practices, performance optimization, observability, incident response, and mentoring database engineers to ensure production reliability at scale.

As a Tier 3 Support Engineer, you will resolve complex technical issues within SLAs, mentor team members, and liaise with customers and R&D, primarily focusing on Conversational AI.

Maintain and scale cloud-native platform infrastructure: manage Kubernetes (GKE/EKS), build Terraform modules, standardize deployments with Helm, implement GitLab CI/CD, enhance observability (Prometheus/Grafana/Datadog), automate tooling in Python/Go/Shell, participate in on-call rotation, perform RCAs, and collaborate with development teams to improve reliability.

The role involves designing high-performance backend components, leading a small engineering team, building a bot runtime platform, and fostering technical excellence while ensuring system reliability and compliance.

As a Senior Software Engineer, you will lead backend development for AI products, mentor a team, and ensure system reliability and performance.

Support Engineer III serves as a Tier 3 SME, resolving complex technical issues related to Conversational AI, mentoring team members, and facilitating communication between customers and product teams.