LogicMonitor Offices

Manage SaaS contract renewals by preparing quotes, tracking accounts and forecasts, negotiating terms, securing purchase orders and signatures, and coordinating with Customer Success, Sales, Finance, and Legal. Identify churn risks and expansion opportunities, support growth deals, maintain accurate Salesforce records, and achieve retention and renewal targets through proactive customer engagement.

The Senior Solutions Architect advises Professional Services teams on complex Edwin AI implementations, including customer discovery, solution design, integrations, estimates, statements of work, deployment oversight, troubleshooting, and technical escalations. The role defines delivery best practices, mentors regional teams, ensures consistent global delivery, collaborates with product and project teams, contributes customer feedback to the product roadmap, and supports professional services package development. Travel of up to 25% is required.

Build and maintain a canonical customer operating data layer integrating Salesforce, Jira, Langfuse, Snowflake, product telemetry, and other sources. Develop data models, integrations, reconciliation logic, automation, alerts, executive reporting, and AI-supported customer summaries. Translate lifecycle requirements into reliable workflows and production-ready code while partnering with business, technical, BI, and source-system stakeholders. Establish data governance, metric definitions, freshness standards, and reporting consistency for customer health, adoption, renewal, and expansion decisions.