Search the 10 jobs at Twilio

The Customer Success Engineer at Twilio will help customers leverage Segment’s API across various platforms, improve customer experiences, and participate in an on-call rotation for Enterprise support. Responsibilities include maintaining customer communications, creating documentation, and collaborating with product teams to enhance satisfaction.

The Customer Success Engineer will assist customers with utilizing Segment’s API, improve the overall customer experience, maintain customer promises, and support the product team to enhance customer satisfaction. They will also work on internal content, create tools for analysis, and participate in an on-call rotation for Enterprise customers.

The Product Manager at Twilio Segment is responsible for crafting product strategy, leading API evolution with OAuth 2.0, ensuring product development stays on track, conducting market analysis, and engaging with customers to gather feedback and drive product improvements.

The Customer Success Engineer at Twilio's Segment provides technical support to customers, helping them leverage APIs and platforms effectively. Responsibilities include troubleshooting, improving documentation, creating internal content, and working closely with product teams for enhanced customer satisfaction.

As a Technical Support Engineer 2 at Twilio, you'll support customers in using the Twilio platform, resolving complex issues through technical and diplomatic skills. You'll collaborate with teams, provide feedback to product and engineering teams, prioritize quality of service issues, and assist in process improvements while maintaining 24/7 customer support.

Lead a team of software engineers to build products and services for marketers, work on a large scale data and pipelines, partner with other engineering leads, ensure reliability, security, and cost-efficiency, and mentor other engineers.

In this role, you will design, develop, and implement high-quality Java-based applications and microservices, collaborate with cross-functional teams, participate in code reviews, troubleshoot issues, and manage work using Github and Jira, all while contributing to Twilio’s IAM products.

The Director, Technical Support will build, operate, and scale Twilio's technical support organization, ensuring world-class post sales support for global customers. They will lead Frontline Support Managers, drive employee engagement initiatives, innovate for customer satisfaction and operational efficiency, and develop frontline management teams while collaborating with various functional leaders.

The Senior Salesforce Administrator will enhance the Salesforce.com platform, manage data integrity, collaborate on process optimization, and mentor junior team members while supporting sales operations at Twilio.

The Staff Product Designer at Twilio will create a high-quality, inclusive UX platform called Paste. Responsibilities include designing user interfaces, maintaining component libraries in Figma, ensuring accessibility, and collaborating with UX, engineering, and product teams to deliver cohesive design solutions.