The Account Director will manage key accounts, drive growth through collaboration with sales teams, and develop strong client relationships while ensuring account satisfaction and revenue maximization.
The purpose of this role is help us manage key accounts and drive growth with data, analytics and technology related services with a passion for account management and a knack for building long term client relationships.
Job Description:
Key responsibilities:
Account Growth:
- Identify and expand opportunities within accounts, collaborating with capabilities and sales teams to ensure growth and retention.
- Develop a working knowledge of Merkle GTM (Go to Market) strategies, industry trends, and competitive landscape.
- Own and support proposals, client pitches on solution and new capabilities.
- Build and support business plans with projected volume, revenues, and simulated P&Ls to present a business case to the stakeholders.
- Create and manage opportunity pipeline through strategic business development.
- Partner with enterprise sales, capability, and solutions teams to share market intelligence and customer insights.
Account Management:
- Manage key accounts to exceed client expectations and maintain strong, trusted relationships both internally and externally.
- Take ownership of client management, proactively identifying obstacles and navigate the organization to address and resolve issues.
- Understand customer needs and decision-making hierarchy to assess and validate needs continuously.
- Establish strong working relationships with internal teams and client leadership, fostering collaboration.
- Forecast and track key account metrics, manage revenue forecasts, and drive accounts to maximize long-term revenue and business relationships.
- Ensure CRM is kept up to date and managed effectively with account review plans, account map and account health, action items, meeting notes and key plays.
- Manage contracts, contract negotiations and security assessments with the client and Merkle legal teams.
- Develop comprehensive understanding of revenue recognition models and contractual billing/invoicing types to align with contracts and proposals. Oversee monthly invoices and payment follow-ups to minimize the days outstanding.
- Be actively involved in researching and gathering market intelligence, strategic analysis, and proposition development to increase business opportunities for Merkle.
Location:
MumbaiBrand:
DentsuTime Type:
Full timeContract Type:
PermanentTop Skills
CRM
Data Analytics
Technology Solutions
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