About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.
About the Business Division:
This role is part of QQFS, a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland.
Job DescriptionAs an Account Executive, you are the key player on the accounts assigned to you, maintaining regular client contact, and acting as an ambassador of QQFS. You will be accountable for the preparation and delivery of client bids and with this excellent client service.
The client will seek your advice, trust your judgement, and value your opinion. You will have enthusiasm for your client’s business bringing your knowledge and expertise to bear in QQFS work.
As a Account Executive, you should be competent in putting together bids for your clients; establishing feasibility, competitive pricing, ensuring timescales are met and the business is best placed to support the client. You will be expected to demonstrate initiative and be proactive in developing your accounts.
Essential Duties and Responsibilities:
Including, but not limited to the following:
- You will develop a strong relationship with your assigned accounts, develop and grow each account as per your objectives
- You are responsibility for the bids allocated to you. You will respond to these bids in a timely manner and log them properly in the MR system
- You will follow and understand the pricing and feasibility grid, timeline recommendations, have a good understanding of the client’s business and seek advice from the fieldwork team for market specifics in order to provide the best possible and accurate bids.
- You will follow up on bids, keep a record of the outcome and if needed discuss change of strategy with the Managing Director.
- You will prepare client contracts based on template and reviewing accuracy of client commissioning documents
- You will ensure excellent project delivery by working with and providing guidance to the fieldwork team, this involves briefing the project team on project and client specifics. You will also provide support in escalations
- You will work together with the sales team to deliver the company goals.
- You should look at current processes and practices and suggest improvements to the Managing Director.
- Prepare client contracts based on template and reviewing accuracy of client commissioning documents
- Actively network within existing and new client contacts for any new business/prospects
Knowledge, Skill, Ability:
Junior Account Managers should move beyond just having knowledge of their Client’s business. They should be capable of using this knowledge whether that is in discussions with the Client or briefing the project team.
Productive Client Relationships
The Account Executive’s experience should allow them to foresee and forestall potential problems in all Client initiated projects/bids and will work together with the fieldwork team to manage client expectation and deliver the best outcome.
New Business Culture
Own the vibrant, competitive and supportive business development culture. Focus on prospecting and new account acquisition.
Presentation and Communication Skills
At this level, a vast competency is expected in client presentations such as project reviews (when requested) and the Managing Director should feel confident in participating in kick off calls and able to hold their own.
Teamwork
The Account Executive is the central co-ordination role of the team, providing accurate briefing and ensuring that information is available when required by the fieldwork team or other departments. They should be comfortable working with all department.
It is expected that the Account Executive has the judgment to know when they should seek guidance from their seniors prior to a situation becoming critical and to offer support when they feel it is needed.
Financial responsibility
Project should be sold based on feasibility guideline, pricing list and following discount plan and seek approval with the Head of Business Development if you like to reduce costs further.
Creative Thinking
The ability to look beyond the obvious to find innovative yet relevant solutions is at the heart of QQFS’s offering.
Personal Qualities
This Account Executive is expected to demonstrate enthusiasm and pride in constantly improving and developing the QQFS offer. You should be keen to learn and exceed expectations and the objectives/targets.
Additional InformationAccount Executive should move beyond just having knowledge of their Client’s business. They should be capable of using this knowledge whether that is in discussions with the Client or briefing the project team.
