Position Purpose: Represent the company to all prospective and existing clients. Monitor client satisfaction and recommend changes to enhance satisfaction.
Key Details: Due to travel requirements of the role, we are seeking candidates who live in or near Raleigh, North Carolina or Richmond, Virginia.
- Drive specialty pharmacy growth by building strong provider relationships, managing referral pipelines, and ensuring timely patient access to therapies. Collaborate cross-functionally with clinical, access, and manufacturer partners while delivering education, training, and market insights. Leverage data analysis, CRM tools, and territory development strategies to optimize performance and expand market presence.
- Serve as the contact for client issues and inquiries and collaborate with various departments on resolutions ensuring clients needs are met.
- Develop and maintain relationships with various levels of clients utilizing current network for additional accounts.
- Monitor client satisfaction and recommend appropriate strategies, tactics, and operational initiatives to continuously enhance client satisfaction.
- Negotiate account renewals, contract negotiations and intake referral processes.
- Attend patient care conferences and professional in-services to ensure continuance of new products and strategies.
- Maximize territory performance by prioritizing key accounts, managing referral flow, and executing daily schedules through CRM planning.
- Strengthen provider relationships via in-person and virtual engagement, delivering education on specialty therapies and resolving access barriers.
- Ensure patient access by coordinating with hubs, case managers, and payers to expedite prior authorizations, documentation, and onboarding.
- Collaborate cross-functionally with pharmacists, access teams, and manufacturer partners to align strategies and deliver cohesive support.
- Deliver education and training for provider offices, staff, and stakeholders, while staying current on therapeutic and payer landscape updates.
- Leverage data and reporting to track referral trends, identify territory gaps, and provide actionable insights to leadership.
- Drive growth initiatives by targeting new prescribers, infusion centers, and community opportunities that expand specialty footprint.
- Performs other duties as assigned.
- Complies with all policies and standards.
- Ability to travel 30% including overnight.
Education/Experience: Bachelor’s degree in Business Administration, related field or equivalent experience.
Prior sales experience. Clinical patient support experience in physician’s office, hospital or pharmacy setting preferred. Knowledge of third party reimbursement, clinical patient support experience in physician’s office, hospital or pharmacy setting preferred.
License/Certification: Current state’s driver license.
At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
