The Account Follow-up Representative manages follow-ups on inpatient and outpatient insurance claims, utilizing various software tools to ensure accurate processing.
Minimum Qualifications:
- High School or equivalency diploma required
- 5 years' experience in account follow-up role performing follow-up on hospitals’ inpatient and outpatient insurance claims
- Bilingual (written, verbal and listening)
- This is an WFO (Work from Office requirement) in Mumbai only.
Soft Skills:
- Excellent communication, good judgment, tact, initiative, and resourcefulness
- Must be detail oriented, organized, and ability to multi-task
- Possess ability to concentrate for long periods of time
- Ability to work individually and/or as part of a team
- Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives
- Must be flexible with a “can do” attitude and the ability to remain professional under high pressure situations
- Demonstrates the ability to learn new systems quickly and develop proficient operating skills within a reasonably short timeframe
- Must be able to follow directions and to perform work according to department standards independently
- Must be emotionally mature and able to function effectively under high pressure situations
The role utilizes software to complete daily tasks, the following are a few examples of software utilized: the hospital's EHR, billing clearinghouses, MicroSoft products (Excel, Outlook email, Teams, Word), insurance payor portals, e-faxing solutions.
Shift timing: 6.30pm-3.30am IST
This is an WFO (Work from Office requirement) in Mumbai only.
Top Skills
Billing Clearinghouses
E-Faxing Solutions
Ehr
Insurance Payor Portals
Excel
Microsoft Outlook
Microsoft Teams
Microsoft Word
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