Optasia is a fully-integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model & strong customer experience with presence in 30 Countries anchored by 7 Regional Offices.
We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment. As an Account Manager, you will represent Optasia’s full range of products and services, identifying cross-selling opportunities and ensuring delivery of our customer promise.
What you will do
- Build and maintain productive, long-term relationships with stakeholders within customer organizations.
- Monitor market trends and competitors to identify opportunities and optimize service performance.
- Continuously assess, clarify, and validate customer needs, including roadmaps, and project requirements.
- Provide regular reporting on product trends, opportunities, project progress, and potential risks to the customer.
- Proactively lead strategic account planning processes to develop mutual performance objectives and financial targets.
- Drive solution-oriented initiatives that address customer challenges and deliver measurable results.
- Achieve assigned service performance targets, including SLA compliance and financial goals.
- Collaborate with internal teams to meet account performance objectives and exceed customer expectations, including support for timely payments collection, reconciliation processes and project delivery escalations.
- Maintain high levels of customer satisfaction through exceptional service delivery.
What you will bring
- Minimum 5 years of proven experience in B2B Account Management, preferably within the Telecom or Fintech industry.
- Minimum 3 years experience in Telecoms industry
- Strong understanding of the cultural, political, and regulatory landscape in the assigned market(s).
- Bachelor’s degree
Will be considered as plus
- Demonstrated track record of managing Telecom and/or Value-Added Services (VAS) solutions.
Why you should apply
What we offer:
💸 Competitive remuneration package
🏝 Extra day off on your birthday
💰 Performance-based bonus scheme
📲 💻 All the tech gear you need to work smart
Optasia’s Perks:
🎌 Be a part of a multicultural working environment
🎯 Meet a very unique and promising business and industry
🌌 🌠 Gain insights for tomorrow market’s foreground
Optasia’s Values 🌟
#1 Drive to Thrive: Fully dedicated to evolving. We welcome all challenges and learning opportunities.
#2 Customer-First Mindset: We go above and beyond to meet our partners’ and clients’ expectations.
#3 Bridge the Gap: Knowledge is shared, information is exchanged and every opinion counts.
#4 Go-Getter Spirit: We are results oriented. We identify any shortcomings that hold us back and step up to do what’s needed.
#5 Together we will do it: We are committed to supporting one another and to understanding and respecting different perspectives, as we aim to reach our common goals.
