Company :enGenJob Description :
JOB SUMMARY
This job supports and manages customer projects from beginning to end. In this role the incumbent will be the main link between the customer, supported Sales Representatives and Operations. The incumbent will manage the customer's project while communicating effectively with your supported Sales Rep and Operation. Manage and maintain overall customer relations through project accuracy, communication, and service for all of our service lines. Responsible for providing effective customer service and project management for all internal and external customers with in-depth knowledge of company products and programs as well as communicating effectively with team members. The incumbent will operate as the lead point of contact for any and all matters specific to the assigned accounts including negotiating contracts and agreements.
ESSENTIAL RESPONSIBILITIES
- Provide timely and accurate information to incoming customer order status and product knowledge requests. Monitors and identifying service trends as requested, to allowing for immediate resolution of any service issues. Collaborate and take immediate action to resolve operational/service-related issues; escalate issues when appropriate and drive recovery efforts. Serve as the voice of the client to drive continuous service improvement.
- Manage efficiency and account order entry procedures regarding, estimating, planning, product/project sampling and production scheduling. Work closely with sales team and production to reduce lead times, ensure quality, and provide on time delivery of projects. Maintain proactive communication and management of customer objectives and requirements.
- Serve as primary point of customer contact . Review research on customers' business, markets, and industry trends. Consult directly with customers regarding new or improved product offerings. Identify changes in customers' buying patterns and product requirements through periodic review.
- Organize and manage internal resources to meet financial, and growth objectives of assigned accounts. Communicate specific account strategies internally to key stakeholders. Work closely with material planning and production scheduling to ensure accurate project specifications and delivery. Preparation of proposals and coordination of estimation/work intake efforts
- Maintain sales forecasts, revenue projections, and coordination of internal and external kickoff meetings to support new customer implementations. This includes preparing reports, conducting quarterly business reviews, and monitoring account status.
- Create and distribute customer change requests, knowledge of Salesforce, and possess very strong MS Office Skills for customer presentation development.
- Other duties as assigned or requested.
EDUCATION
Required
- High School Diploma/GED
Substitutions
- None
Preferred
- Bachelor's Degree in Business Management
EXPERIENCE
Required
- 3 years of Account Management
- 3 years of Customer Service
Preferred
- 3 years of Print Industry
LICENSES or CERTIFICATIONS
Required
- None
Preferred
- None
SKILLS
- Strong analytical and problem solving skills
- Strong Organizational and Planning Skills
- Demonstrated ability managing projects, utilizing proven project management processes
- Excellent Verbal and Written Communication Skills, including presenting
- Strong PC skills including Microsoft Office products, Salesforce.com, e-mail and the Internet
- Knowledge of the print and mail industry
- Strong focus on book of business, client satisfaction, and client retention results.
- Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency
Language (Other than English)
None
Travel Requirement
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-based
Teaches / trains others regularly
Frequently
Travel regularly from the office to various work sites or from site-to-site
Constantly
Works primarily out-of-the office selling products/services (sales employees)
Frequently
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Rarely
Lifting: 25 to 50 pounds
Never
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$57,700.00
Pay Range Maximum:
$107,800.00
Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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