Account Manager

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About this opportunity:
We are now looking for an Account Manager!
Looking for someone to secure short and long-term profitable business for Ericsson through proactive business development based on fundamental understanding of the customers' business, operations and objectives. Actively manage and mobilize internal resources to deliver efficient and effective end to end solutions allowing flawless transition from sales to operations. Develop both internal and external relation/s in order to actively contribute to make customers and Ericsson successful. This job role could be passionate about selling a specific part of the portfolio, a specific part of the customer's business/technology area and/or geography.
What you will do:
1. Customer Relationship Management

• Act as the primary point of contact for customer.
• Build and maintain strong, long-term relationships with key decision-makers and influencers.
• Conduct regular governance meetings, QBRs, and strategic reviews internally as well as with customer.

2. Sales & Revenue Growth

• Own the sales funnel for allocated portfolio, from lead qualification to closure.
• Identify, develop, and close new business opportunities (upsell, cross-sell).
• Achieve or exceed assigned revenue, margin, and growth targets.

3. Account Planning & Strategy

• Develop and maintain account plans covering customer landscape, key stakeholders, opportunities, risks, and competitive positioning.
• Align account strategy with the company's portfolio, go-to-market and commercial priorities.
• Forecast revenue and maintain an accurate opportunity pipeline in the CRM tool.

4. Opportunity & Deal Management

• Lead opportunity qualification, solution shaping, pricing, and bid governance.
• Coordinate with presales, solution teams, delivery, finance, and legal for complex deals.
• Prepare and deliver compelling customer presentations, proposals, and commercial offers.

5. Contract & Commercial Management

• Support contract negotiations, renewals, and amendments.
• Monitor contract performance, SLAs, and commercial commitments, ensuring compliance and profitability.
• Proactively address commercial risks, disputes, and escalations.

6. Delivery & Customer Satisfaction

• Work closely with delivery and operations to ensure smooth execution and service quality.
• Closely monitor customer satisfaction and drive actions for improvement.
• Coordinate resolution of issues, escalations, and service concerns.

7. Market & Competitor Insight

• Stay updated on customer strategy, industry trends, and competitive landscape.
• Provide feedback to product, marketing, and leadership on customer needs and market developments.

Skills you bring

• Relevant experience- 15+ years in selling Software & Services
• Preferably in domain (OSS/BSS, Cloud software, Charging etc), Core Networks, Managed Services and corresponding Professional services
• Domain: Radio, Transport, Network Services and Commercial Management
• Consultative selling skills and commercial understanding.
• You will need to have customer and market insight as well as negotiation skills
• People and organizational leadership experience
• Innovative and creative thinking of Financial competence
• Strong cultural awareness and excellent interpersonal communications and networking skills.
• Collaborative skills and Critical thinking skills
• Accountable and committed with a passion to win.

All academic credentials must be from recognized and accredited institutions and are further subject to verification.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 786044