Account Support Manager

Summary
We are looking for a high-potential Account Support Manager to join our growing India team. 
This is a dynamic hybrid role designed for professionals who want exposure to airline account management, commercial sourcing, and operational delivery - all in one position. You will act as the bridge between Client Account Management and Operations, managing complex and time-sensitive crew accommodation requirements while developing strong commercial and client-facing skills. 
This is an ideal role for someone looking to transition from operations into account management or sourcing, with clear career progression opportunities. 
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Account & Client Exposure

• Support strategic airline accounts.
• Participate in client calls and performance reviews. 
• Track KPIs, savings, and service performance. 
• Escalate and resolve operational risks proactively. 

Commercial & Sourcing Support

• Support RFP processes and market sourcing initiatives. 
• Conduct rate benchmarking and supplier analysis. 
• Assist in contract coordination and documentation. 
• Track contract timelines and renewals. 

Complex & High-Impact Requests

• Manage urgent commercial requests such as charters, crew relocations, and special operations. 
• Liaise between Operations and Account Management to ensure structured resolution. 
• Support supplier performance monitoring and service improvements. 

Data & Governance

• Maintain accuracy in internal systems (Salesforce / ACES). 
• Support reporting, contract documentation, and audit readiness. 

Required Skills, Education and Experience

• 3-6 years in airline, hospitality, travel BPO, procurement, or operations. 
• Strong communication skills with confidence working with international stakeholders. 
• Commercial mindset with operational understanding. 
• Excel skills and comfort working with data. 
• Structured, detail-oriented, and solution-driven. 
• Ambitious and interested in progressing into Account Management and Sourcing. 

Position Type and Expected Hours of Work
Full-time, Monday through Friday, normal core business hours and as needed on nights and weekends unless otherwise specified. This role is based in Mumbai or Delhi, India
Travel Requirements
This position does not require travel. 
Why Join Us? 

• Exposure to global airline clients. 
• Cross-functional experience (Ops, Commercial and Client). 
• Opportunity to work on high-growth airline accounts. 
• International team environment.