Process and manage vendor and employee payments within SOPs; handle customer/process calls and escalations; meet productivity and quality targets; maintain accuracy, update process notes, and collaborate with the team to ensure timely Accounts Payable and travel & expense processing.
Operational Responsibilities
- The primary function of the Accounts Payable Department is to ensure that all authorized vendor/employee reimbursement payments are paid out and reported accurately in line with the Standard Operating Procedures as agreed with the client.
- The candidate must be able to demonstrate responsibility for processing / handling of customer calls training and delivering performance and quality as set for given process.
- Ensure productivity & quality targets are achieved consistently and meet all critical service delivery parameters.
- To demonstrate strong theoretical and practical knowledge on technical support and managing work volumes within agreed authority levels
- Proactively manage work volumes and maintain agreed accuracy
- Proactively manage work volumes within agreed authority levels in compliance with company policy.
- Develop good relationships with team members.
- Adherence to organizational values and compliance parameters
- Workflow Management
- Good communication skills with ability to communicate clearly concisely and effectively with Finance staff and other areas of the business
- Training
- Process Notes Updating
- Attention to detail and accuracy
- Client Communication (Process Related Calls)
- Good interpersonal skills and strong client focus
- Ability to communicate clearly, concisely, and effectively
- Ability to handle process escalations, identify issues and risks and propose resolution
- Ability to multi-task and prioritize work
- Ability to work harmoniously as part of a team
- Basic numerical & analytical skills and capability to perform tasks on multiple Computer applications Ability to work under pressure to tight deadlines.
- Knowledge of Accounts Payable (Invoice Processing and Travel & Expense Management)
- Good knowledge of MS Office applications, especially Word and Excel required
- Ability to perform tasks on multiple computer applications
Top Skills
Accounts Payable Systems
Invoice Processing
Excel
Microsoft Word
Travel & Expense Management
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