It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
The Advisory Solution Consultant, Core Business Solutions is an expert pre‑sales professional who combines deep domain expertise across Core Business workflows (for example, HR Service Delivery, Workplace Service Delivery, Legal and Contract Operations, Finance and Procurement–related solutions) with advanced consultative selling skills. The Advisory Solution Consultant is a lead contributor in the Solution Consulting organization, a trusted advisor to customers and partners, and a mentor to other Solution Consultants. This role works closely with Sales to build and execute account penetration strategies in a defined market vertical and maintains strong external networks with customers and technology partners to identify and shape market opportunities. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.
What You Get To Do In This Role
- Partner with Account Executives and broader account teams to develop and execute account penetration strategies for Core Business Solutions in a defined territory or vertical.
- Lead discovery sessions with customers to understand business objectives, challenges, and current processes across HR, Workplace, Legal, Finance, Procurement, and supplier management operations, and translate them into Core Business Solution opportunities.
- Design solution architectures and value‑based proposals on the Now Platform that align Core Business workflows to customer business outcomes, including cross‑workflow and cross‑platform scenarios.
- Deliver compelling, story‑driven product demonstrations and presentations that articulate the vision, value, and differentiation of ServiceNow Core Business Solutions to both executive and technical audiences.
- Lead complex pre‑sales engagements, including RFP responses, proof‑of‑concepts, and workshops, ensuring proposed solutions are feasible, scalable, and aligned with ServiceNow leading practices.
- Build and maintain strong, long‑term relationships with key customer stakeholders as a trusted advisor on Core Business transformation and the Now Platform.
- Develop and maintain relationships with Product Management and Development to provide field feedback, influence roadmap, and stay ahead on new capabilities across Core Business Solutions.
- Maintain an active external network with customers, partners, and industry communities to identify emerging trends, shape ServiceNow’s point of view, and uncover new market opportunities.
- Contribute to internal enablement, reusable assets, and best practices (e.g., demo scenarios, discovery frameworks, industry use cases) specific to Core Business Solutions.
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
To be successful in this role you have:
- 8+ years of pre-sales solution consulting or sales engineering experience or similar customer‑facing role (e.g., solution consulting, value engineering, product management with heavy customer engagement), ideally in SaaS or enterprise software.
- Deep domain expertise in at least one Core Business area (for example, HR Service Delivery, Workplace/Facilities, Legal and Contract Operations, Finance operations, Sourcing and Procurement, or Supplier Lifecycle operations), with the ability to credibly engage with senior business stakeholders.
- Proven track record designing and presenting end‑to‑end solutions that drive measurable business outcomes and value for customers.
- Strong consultative skills, including discovery, qualification, objection handling, and executive communication.
- Demonstrated ability to lead complex pre‑sales cycles collaboratively with Sales and cross‑functional teams.
- Excellent presentation, storytelling, and demo skills, with the ability to simplify complex concepts and tailor messages to different audiences.
- Ability to work in a fast‑paced, matrixed, global environment and manage multiple priorities and opportunities in parallel.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Travel, as necessary
Success in This Role
- Success as an Advisory Solution Consultant – Core Business Solutions is measured by:
- Positive impact on pipeline creation and progression for Core Business opportunities.
- Win rate and deal quality for opportunities where you are engaged.
- Demonstrated mentorship and uplift of the broader Solution Consulting team.
- Customer and partner feedback on your credibility as a trusted advisor for Core Business transformation.
- Contribution to Core Business thought leadership, internal assets, and best practices.
FD21
Additional InformationWork Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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