AES - DE - DevOps - Infra as Code

PAKMAN & AIM Support Role:

We are looking for a skilled Support Engineer to provide technical support for two enterprise platforms PAKMAN and AIM.
This role is ideal for someone who enjoys solving complex problems, collaborating closely with engineering teams, and ensuring seamless platform operations.

It will be responsible for troubleshooting issues, responding to incidents, maintaining platform health, and contributing to process improvements and automation.

Key Responsibilities:

Technical Support

1. Provide L1/L2 support for PAKMAN & AIM platforms.
2. Diagnose and resolve application, workflow, access, and integration issues.
3. Perform RCA and ensure permanent corrective actions.

Incident & Operations Management

1. Monitor platform health and system alerts.
2. Participate in on‑call rotations and handle production incidents.
3. Create and maintain SOPs and knowledge articles.

Customer Interaction

1. Collaborate closely with internal users and partner teams to resolve queries.
2. Provide clear communication and timely updates on issue status.
3. Help users adopt platform features and best practices.

Automation & CI

1. Develop scripts/tools to reduce manual effort and improve response times.
2. Suggest and support enhancements to improve platform stability and efficiency.

Required Skills & Qualifications

1. Bachelor’s degree in computer science, IT.
2. Experience in technical support, application support, DevOps, or related roles. 
3. Strong troubleshooting skills across: 
   1. APIs & microservices
   2. Application logs & telemetry tools (KQL/App Insights/Splunk/etc.)
   3. Deployment or CI/CD environments
4. Hands‑on experience with: 
   1. Azure or other cloud platforms
   2. Scripting (PowerShell, Python, Shell)
   3. SQL basics for debugging
5. Strong understanding of authentication, authorization, and identity systems

Preferred Qualifications

1. Exposure to enterprise application support environments. 
2. Experience with automation or building small tools/utilities. 
3. Familiarity with packaging/identity management systems like PAKMAN or AIM (added advantage).

Responsibilities

Key Responsibilities:

Technical Support

1. Provide L1/L2 support for PAKMAN & AIM platforms.
2. Diagnose and resolve application, workflow, access, and integration issues.
3. Perform RCA and ensure permanent corrective actions.

Incident & Operations Management

1. Monitor platform health and system alerts.
2. Participate in on‑call rotations and handle production incidents.
3. Create and maintain SOPs and knowledge articles.

Customer Interaction

1. Collaborate closely with internal users and partner teams to resolve queries.
2. Provide clear communication and timely updates on issue status.
3. Help users adopt platform features and best practices.

Automation & CI

1. Develop scripts/tools to reduce manual effort and improve response times.
2. Suggest and support enhancements to improve platform stability and efficiency.

Qualifications

Required Skills & Qualifications

1. Bachelor’s degree in computer science, IT.
2. Experience in technical support, application support, DevOps, or related roles. 
3. Strong troubleshooting skills across: 
   1. APIs & microservices
   2. Application logs & telemetry tools (KQL/App Insights/Splunk/etc.)
   3. Deployment or CI/CD environments
4. Hands‑on experience with: 
   1. Azure or other cloud platforms
   2. Scripting (PowerShell, Python, Shell)
   3. SQL basics for debugging
5. Strong understanding of authentication, authorization, and identity systems

Preferred Qualifications

1. Exposure to enterprise application support environments. 
2. Experience with automation or building small tools/utilities. 
3. Familiarity with packaging/identity management systems like PAKMAN or AIM (added advantage).

About UsAt Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.