Analyst, Lobby Reception

Job Description
Step into a leadership role where hospitality meets professionalism. As the Lobby Reception Specialist (Lead), you will oversee the daily operations of our Lobby Reception and Conference Center, ensuring every guest and employee enjoys a seamless, welcoming experience.
Job Summary
As the Lobby Reception Specialist (Lead) within the Lobby Reception team, you will oversee the day-to-day operations, providing training and support to the team. You play a crucial role in managing guest services across the Lobby Reception and Conference Center, ensuring a seamless and welcoming experience for all.
Job responsibilities

• Coordinate employee/visitor needs prior to arrival and communicate changes to the team.
• Welcome and register guests in accordance with building/security procedures.
• Act as a 'Culture Carrier' per Global Amenity Services brand standards.
• Build relationships with colleagues, meeting planners, and building personnel.
• Provide on-the-spot feedback for customer complaints and handle escalations.
• Stay informed about building events and meetings in Amenity spaces.
• Ensure accurate and up-to-date information in the visitor registration system.
• Adhere to operational standards for guests and employees.
• Be the first point of contact for general inquiries via telephone and email.
• Maintain a clean and clutter-free reception area.
• Provide weekly/monthly reports, MIS, and guest history.

Required qualifications, capabilities, and skills

• 3+ years' experience in a high-end reception or management role.
• Neat appearance and ability to present a polished image.
• Excellent written and verbal communication skills.
• Competency in Microsoft applications (Word, Excel, Outlook); knowledge of EMS booking system
• Hands-on experience with office equipment (fax machines, printers).
• Good time management skills.
• Experience with administrative and clerical procedures.
• Ability to contribute positively as part of a team.
• Willingness to work flexible shifts covering Lobby Reception hours and locations.

Preferred qualifications, capabilities, and skills

• Competency in Microsoft applications (Word, Excel, Outlook); knowledge of EMS booking system
• Ability to contribute positively as part of a team.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.