Analyst - Order Management

Build the future of the AI Data Cloud. Join the Snowflake team.

WHY JOIN OUR TEAM AT SNOWFLAKE? 

The Order Management Analyst will be responsible for managing and processing customer orders related to our consumption-based services. This role requires a strong understanding of usage-based billing, data analysis, and customer service. The ideal candidate will be detail-oriented, possess excellent problem-solving skills, and thrive in a fast-paced, evolving environment.

IN THIS ROLE AT SNOWFLAKE, YOU WILL:

• Consumption-Based Order Processing: 

  • Process and manage customer orders for consumption-based services, ensuring accuracy and efficiency.

  • Monitor and track customer usage data to align with ordered consumption levels.

  • Generate and manage orders based on predefined consumption tiers and overage policies.

  • Handle order adjustments and modifications related to usage fluctuations.

• Usage Data Analysis & Reporting: 

  • Analyze customer usage data to identify trends, discrepancies, and potential issues.

  • Generate reports on order fulfillment, consumption patterns, and customer usage.

  • Provide insights and recommendations to optimize order management processes based on data analysis.

• Customer Support & Communication: 

  • Respond to customer inquiries regarding order status, usage, and billing in a timely and professional manner.

  • Provide clear and concise explanations of consumption-based billing and order policies.

  • Resolve customer issues related to order discrepancies and usage disputes.

  • Proactively communicate with customers regarding usage thresholds and potential overages.

• Order System Management & Optimization: 

  • Maintain and update order management systems and databases.

  • Identify and recommend improvements to order management processes and systems.

  • Collaborate with IT and development teams to implement system enhancements.

  • Assist in the testing and implementation of new order management tools and features.

• Billing & Reconciliation Collaboration: 

  • Collaborate with the billing team to ensure accurate and timely billing based on consumption data.

  • Reconcile order data with billing records to identify and resolve discrepancies.

  • Provide support for billing inquiries related to consumption-based orders.

• Compliance & Documentation: 

  • Ensure all order management activities comply with company policies and relevant regulations.

  • Maintain accurate and up-to-date documentation of order management processes and procedures.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

• Bachelor’s degree in finance or its equivalent.

• 3+ years of software/ SAAS experience in deal desk, order management, billing and accounts receivable experience preferred.

• Demonstrate high energy with the ability to remain flexible and change priorities in a challenging and fast paced environment.

• Eagerness to learn and take on challenges in a rapidly growing and dynamic
  environment.

• Salesforce CPQ experience required, and Workday Financial experience preferred

• Must be a team player and Self Starter

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com