Analyst/ Senior Analyst- Customer Meeting Services (CMS),HCP Contract to Pay– Italian Hub

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

About us

At Eli Lilly Cork, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 41,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for patients around the world.
Eli Lilly Cork is made up of a talented diverse team of over 1,800 employees across 38 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more.

Eli Lilly Cork offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidized canteen, onsite gym, travel subsidies and on-site parking.  Inhouse People Development services, Educational Assistance, and our ‘Live Your BEST Life’ wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues.

Eli Lilly Cork is committed to diversity, equity and inclusion (DEI). We cater for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities and gender, with four pillars: EnAble, Age & Culture, LGBTQ+ and GIN-Gender Inclusion Network. EnAble, our pillar for people with disabilities and those that care for them, partners with the Access Lilly initiative to make our physical and digital environment accessible and inclusive for all. Together they are committed to promoting awareness to create a disability confident culture both at Eli Lilly Cork and beyond.
The CMS HCP Contract to Pay team supports Lilly Meeting Owners with meeting planning & oversight, HCPs Contracts and payments execution and the reporting of transfer of value (TOV) to enable compliance with the EFPIA Disclosure Code. The Meetings & Congresses teams provide support for Meetings Oversight, while the CMS HCP Contract to Pay teams located in the GBS complete Health Care Provider (HCP) contracting, payment, expense reimbursement and compliance support.

The CMS HCP Contract to Pay Team works cross-functionally with regular interaction with key business partners within the GBS and Global and International Meetings & Congresses network, along with other key connected functions in Lilly, in particular Global Transparency, Global Commercial Operations (GCO) and Ethics & Compliance.

This is a 12-month fixed term contract.

Responsibilities:

The primary role of the CMS HCP Contract to Pay Analyst is to provide excellent contracting and payment support to the external Healthcare Professional as well as the internal affiliate business partner.

• Be seen as a “go-to” information resource for Contracting to Pay queries both from external HCPs and internal business partners.
• Provide excellent customer experience through the timely coordination & execution of HCP contract to pay processes for assigned country.  This requires monitoring daily operational dashboard to ensure compliance with pre-defined SLAs & ensuring effective distribution of the dashboard across the team
• Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPs.
• Ensure compliance with data capture requirements to support the Lilly’s ToV Disclosure requirements, which may include supporting data correction and reporting queries from Global Transparency team pre or post publication
• Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved
• Ensure efficient and effective issue resolution for queries escalated from CMS Associates, including escalating as necessary to the CMS Managers
• Effectively coach & mentor the CMS Associates to ensure they deliver excellence and compliance across key processes.
• Demonstrate business process expertise, both functionally and technically and be prepared to train/lead team in same.
• Support global/regional CMS projects as required.
• Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members
• Demonstrate flexibility as this person will be primarily responsible for the Italian market but support on other markets will also be required
• You may be required to support other markets, language requirements permitting, as the need arises and as deemed appropriate by your line manager

Personal Attributes

• Ability to handle complexity and utilize analytical skills, with attention to detail
• Ability to proactively & effectively analyse & resolve problems
• Ability to effectively prioritize and complete key tasks and deliverables
• Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
• Ability to work in local/regional/global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external Business Process Outsourced organization/Meeting Planning company team members

Requirements: Experience and Education

• 3-4 years’ customer facing experience with excellent communications & compliance skills, together with experience identifying and delivering process change
• Bachelor’s Degree (or equivalent work experience)
• Fluency in English and in Italian is a requirement. Additional Language is an advantage
• Experience in Sales Force, SAP P2P module, MS Office including Visio is an advantage
• Experience with Contracting systems is an advantage

The GBS focuses on the following foundational pillars across the full organization to ensure a solid and consistent approach to running our business

Compliance

Demonstrate a strong compliance-oriented mindset & help to build a strong compliance culture

• Familiarize with all applicable process documentation & training materials to ensure you operate in a fully compliant manner
• Ensure ownership for all applicable Operational controls for your area as well as the remediation for any deficiencies and the sharing of all learnings across the team. 

People

• Actively work with the core team members, internal business partners, external support agencies, and Healthcare Professionals to build effective working relationships

Customer

• Demonstrate excellence in all interactions with our internal customers, business partners & external Healthcare Professionals
• Focus on measuring & improving our Healthcare Professional’s experience with the CMS process & teams

Continuous Improvement

• Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture
• Actively work with the core team members & Global and International teams to drive improvements for processes

Additional Information

*Travel Percentage – Up to 10% international travel may be required

Note: When applying internally for a position your current supervisor receives notification that you have applied to the position. We encourage employees to discuss the opportunity with their supervisor prior to applying.

Lilly does not discriminate on the basis of age, race, colour, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

#WeAreLilly

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

#WeAreLilly