Analyst / Specialist I - Tech Ops & Support(C&DT)

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Job Description
OBJECTIVES/PURPOSE OF THE ROLE:
The Application Support Engineer / Analyst / Specialist I - Tech Ops & Support(C&DT) will be responsible for ensuring the smooth operation, maintenance, and enhancement of software applications used by the Brand and Risk Corporate Functions (Global Corporate Strategy, Group Internal Audit, Global General Counsel, Global Corporate Affairs, Global Ethics and Compliance). This role requires a blend of technical expertise, problem-solving skills, and excellent communication abilities. The successful candidate will collaborate with various teams to provide comprehensive support and deliver exceptional service.
Application Maintenance and Support

• Monitor and maintain application systems to ensure optimal performance, reliability, and scalability.

• Provide Level 2 and Level 3 support for software applications, addressing and resolving incidents in a timely manner.

• Diagnose and resolve application-related issues promptly, providing technical support and troubleshooting expertise to end-users.

• Monitor application performance and availability, identifying and resolving potential issues proactively.

• Perform routine maintenance tasks, including patching, updates, and backups, to ensure application stability and security.

• Document and maintain support procedures, troubleshooting guides, and knowledge base articles.

Education and Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 1-3 years of experience in application support or a related technical role.

• Experience with enterprise software applications, databases, and operating systems.

• Certifications: Relevant certifications such as ITIL, CompTIA A+, or Microsoft Certified: Azure Fundamentals are a plus.

Technical Skills

• Proficiency in programming languages such as Java, .NET, or Python; familiarity with databases (SQL, Oracle); and knowledge of operating systems (Windows, Linux).

• Proficiency in SQL and scripting languages (e.g., Python, PowerShell).

• Strong understanding of ITIL principles and incident management processes.

• Familiarity with monitoring tools, ticketing systems, and version control systems (e.g., Git).

• Working knowledge of cloud platforms and containerization technologies .

Soft Skills

• Excellent problem-solving and analytical abilities.

• Flexibility to handle a variety of tasks and adapt to changing priorities and technologies.

• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

Locations
IND - Bengaluru
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time