Analytics Solutions Director - Connected Commerce

Job Description
Join us as Executive Director, Data & Analytics, and India Site Lead for our offshore team, shaping the future of Connected Commerce. You'll oversee Business Intelligence, analytics, AI/ML, and data strategies, promoting impactful solutions with your expertise. Connected Commerce is an innovative venture expanding beyond financial services, enhancing digital ecosystem capabilities to deliver seamless customer experiences. Our mission is to connect customers with partner brands and benefits intuitively and meaningfully, maximizing their financial potential.
As an Executive Director in Connected Commerce Data and Analytics, you will play a pivotal role in driving strategic initiatives and overseeing operations within our Connected Commerce division. For this India Site Lead and Cross Commerce Lead, this senior leadership role requires prior experience with large-scale operating model transformation. You will be responsible for rallying our India employees around the Connected Commerce vision, ensuring transparency and connectivity between senior leaders globally and delivery teams locally, and driving change management initiatives to improve the operating model at scale. We seek a visionary leader who will also drive the development and implementation of a comprehensive cross-Commerce analytics strategy to enhance key performance metrics and foster data-driven decision-making across the organization.
Connected Commerce is an innovative line of business, dynamically designed to expand our business ventures beyond core financial services. We are focused on building the future of our digital ecosystem capabilities by delivering customer experiences across the purchasing journey. Our mission is to connect our customers to numerous partner brands and benefits in ways that are intuitive, simple, and meaningful - all in service of helping customers make the most of their money.
Job Responsibilities

• Articulate and promote the Connected Commerce operating model vision and change initiatives to the India community, rallying employees around the vision and ensuring they understand the 'why' behind the changes.
• Serve as a visionary leader in driving the future of our digital ecosystem capabilities, ensuring US-based leadership fully understands the context and concerns of Connected Commerce employees in India.
• Drive change management initiatives in India, addressing resistance and change fatigue with empathy, maturity, and effective change techniques.
• Explore specific operating model domains (org structure, process, metrics, tools, culture) to identify needed changes or best practices that should be propagated.
• Develop and implement a cross-Commerce analytics strategy aimed at improving key performance metrics, such as Net Promoter Score (NPS), Customer Satisfaction, and Driving Revenue (NPV).
• Leverage advanced analytics techniques, including predictive analytics, machine learning, and data visualization, to extract actionable insights from complex data sets.
• Utilize data and insights to drive continuous improvements in customer experience and operational efficiency.
• Collaborate with stakeholders to establish global standards and best practices where necessary.
• Communicate changes to the operating model with authenticity and appropriate humor to various stakeholders.
• Provide local oversight of 40+ employees supporting all areas in Connected Commerce.
• Foster a culture of excellence, innovation, and continuous improvement within the team.

Required Qualifications, Capabilities, and Skills

• Bachelor's degree in Finance, Statistics, Technology, or a related field.
• Minimum of 8 years of experience in commerce, finance, or a related industry, with at least 5 years in a leadership role.
• Proven track record of managing large teams and delivering successful business outcomes.
• Experience with large-scale operating model transformation and direct management of at least 30 employees.
• Demonstrable experience in developing and executing analytics strategies to improve key performance indicators (e.g., NPS, Customer Satisfaction, NPV) using advanced analytical tools and methodologies.
• Strong understanding of connected commerce and a passion for data-driven decision-making.
• Visionary mindset with the ability to inspire teams and drive change.
• Excellent strategic thinking, problem-solving, and decision-making skills.
• Exceptional communication and interpersonal skills.
• Ability to work effectively in a global, matrixed organization.

Preferred Qualifications, Capabilities, and Skills

• Experience in a similar role within a financial institution or payment services provider.
• Familiarity with predictive analytics and machine learning techniques.
• Knowledge of global commerce and digital ecosystem capabilities.
• Experience in developing solutions for ineffective or missing structures, processes, metrics, tools, or cultural behaviors.
• Ability to communicate changes with authenticity and appropriate humor.
• Leadership experience in a multicultural environment.
• Strong problem-solving skills and decision-making abilities.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.