About Us
Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers.
Founded in 1979, the company is headquartered in Alphen aan den Rijn in The Netherlands and operates in more than 110 countries with over 3,500 employees around the world. The Hyva Group encompasses more than 30 subsidiaries globally, with an extraordinary sales and service coverage and 14 production facilities in Brazil, China, Germany, India, and Italy, with more than 20,000 customers.
Functional discipline: After Sales Engineer
About the Role
The Application Engineer increases sales through customer value creation by ensuring the product performs best in a given application, including the pre-sales process. This role identifies the best product fit on different sites with specific methods and applications and by defining and optimizing customer specific solutions in collaboration with the customer to ensure efficient and effective ‘technical work-preparations’ of sold capital equipment superstructures. Key focuses include pre-sales tasks, technical work-preparation tasks and technical
Your key responsibilities will include but not limited to:
- Support Sales and customers in defining the best possible product selection and system solution for their operation (pre-sales phase); creating Trailer Win concepts, offer drawings (AutoCad), SEBIS codes;
- Manage ‘technical work-preparations’ of sold transport solutions, including designs, project folders, proper creation of the technical documentation and quality level;
- Operate internal help desk to answer queries from Sales/customers/product managers/ product specialists on technical issues;
- Provide technical commercial support to Sales team;
- Study the operation and product to make informed recommendations for operational, system or product-related improvements;
- Provide input to R&D engineering (all LoBs) for continuous product improvement and year model upgrades;
- Ensure evaluation and integration of customer feedback;
- Provide all necessary product information that may be required in support of sales;
- Responsible for management of various documentation materials, such as construction guidelines, project files and technical manuals;
- Define and execute trainings for trainers, product managers and customers (country & dealer level);
- Quality check of equipment going into field
- Handle warranty claims and ensure prompt and effective resolution
- Costumer training on the job
- Manage warranty claims accordingly to HYVA guidelines. Principles using global process within given time paraments.
- Willing to travel
- Use Hyva global processes and tools for these tasks
About You
To be successful in this role you will have:
- Degree holder in Mechanical Engineering
- 5-10 years of extensive experience
- Hands on experience working on TrailerWIN software
- Strong English verbal and written skills.
Language
- Good written and spoken English is essential
