Provide API and integration support for Channels and Payments applications, manage incidents and service requests via ITSM, perform operational checks, prepare reports, update SOPs, troubleshoot and resolve bugs, coordinate with vendors and cross-functional teams, and identify application vulnerabilities for remediation.
To provide APIs support interfacing with Channels and Payments applications. Manage incident and service request as lodged on ITSM tool. Manage drills
Responsibilities- Provide support to the Application Support team for API-related activities
- Work on bug identification, analysis, and resolution
- Offer hands-on support for APIs and related integrations
- Utilize Oracle PL/SQL or MS SQL with practical experience on Windows/Linux environments
- Coordinate with third-party vendors and cross-functional application teams as required
- Perform operational checks (daily, weekly, monthly) in line with IT process guidelines
- Prepare and publish weekly, monthly, and ad-hoc reports based on business requirements
- Review incident reports and identify opportunities for automation
- Update and maintain SOPs and user manuals as needed
- Collaborate effectively within a hybrid team environment
- Proactively identify application vulnerabilities and engage security teams/vendors for remediation
Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field.
Experience: 3 to 5 years
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