What We Do:
We are on the frontline of recruitment enabling organizations to Hire Smarter. Onboard Faster™ First Advantage is an HR Tech company delivering innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 30,000 clients. Headquartered in Atlanta, GA and with an internationally distributed workforce spanning 17 countries with about 5,000 employees, First Advantage performs over 100 million screens in over 200 countries and territories annually.
What You'll Do:
Responsibilities-
•Experience in a 2nd line Technical Operations or Application Support role
•Familiarity with support processes, including Incident, Problem, Request, Event, and Change Management.
•Proven track record of delivering exceptional customer service to end users, with a focus on meaningful communication.
•Ability to troubleshoot basic to advanced computer operations and software issues.
•Proficient in database configuration changes (SQL, MongoDB, RDS).
•Strong knowledge of SQL and Database Scripting languages
•Understanding of software development practices, concepts, and technologies.
•Familiarity with technical and business environments and processes.
Ability to understand product development processes and how support interacts with them
•Insight into the functional aspects and technical behavior of operating systems, development environments, and deployment practices.
•Self-motivated with a strong initiative and able to organize and correctly prioritize own work based on business impact or customer needs
•Experience with working on knowledge databases, capturing, updating or creating new articles
What We're looking for:
- Proficient in database configuration changes (SQL, MongoDB, RDS)
- Experience in working with C#, .Net core/Framework, IIS, MS SQL, PowerShell
- Bachelor’s degree in an IT related direction (computer engineering or any stream)
- Experience in software development and/or .Net application support
- Strong analytical mind, you can quickly seize a situation
- Flexible, autonomous and well-organized
Other Details:
Location: Bangalore, Mumbai. (Remote)
Work Timings: 12 pm to 9 pm, 3 pm to 12 am, 5 pm to 2 am (can be rotational)
Joining availability: 30 to 45 days
