Provides application support by monitoring critical business systems, investigating issues, troubleshooting failures, and improving system stability and performance. Designs and executes automated tests, analyzes results, integrates testing into CI/CD pipelines, and collaborates with development and operations teams. The role also leads cross-functional issue resolution, supports team decisions, mentors junior staff, and serves as a subject matter expert.
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Automated Testing
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation by promptly addressing disruptions. The position demands continuous engagement with complex software environments to maintain system reliability and support business continuity through effective problem resolution and proactive system oversight.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve system stability and performance by coordinating cross-functional activities.
- Mentor junior team members to enhance their technical skills and problem-solving capabilities.
- Facilitate communication between technical teams and stakeholders to ensure alignment on issue resolution and system improvements.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Automated Testing.
- Experience in designing, developing, and executing automated test scripts to ensure software quality.
- Strong knowledge of test automation frameworks and tools to streamline testing processes.
- Ability to analyze test results and troubleshoot issues to improve test coverage and reliability.
- Familiarity with continuous integration and continuous deployment practices to support automated testing in development pipelines.
- Skilled in collaborating with development and operations teams to integrate automated testing within the software lifecycle.
Additional Information:
- The candidate should have minimum 5 years of experience in Automated Testing.
- This position is based at our Mumbai office.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Automated Testing
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation by promptly addressing disruptions. The position demands continuous engagement with complex software environments to maintain system reliability and support business continuity through effective problem resolution and proactive system oversight.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve system stability and performance by coordinating cross-functional activities.
- Mentor junior team members to enhance their technical skills and problem-solving capabilities.
- Facilitate communication between technical teams and stakeholders to ensure alignment on issue resolution and system improvements.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Automated Testing.
- Experience in designing, developing, and executing automated test scripts to ensure software quality.
- Strong knowledge of test automation frameworks and tools to streamline testing processes.
- Ability to analyze test results and troubleshoot issues to improve test coverage and reliability.
- Familiarity with continuous integration and continuous deployment practices to support automated testing in development pipelines.
- Skilled in collaborating with development and operations teams to integrate automated testing within the software lifecycle.
Additional Information:
- The candidate should have minimum 5 years of experience in Automated Testing.
- This position is based at our Mumbai office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture Mahārāshtra, IND Office
India
Accenture Pune, Mahārāshtra, IND Office
Building B-1, Magarpatta City (SEZ, Mundhwa Rd, Magarpatta, Hadapsar, Pune, Maharashtra, India, 411013
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What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
