Investigate, diagnose, and resolve issues across critical business applications and integrations. Monitor system performance, manage incidents, coordinate with development, operations, and business teams, and deliver timely solutions. The role also serves as a subject matter expert, supports team decisions, mentors junior engineers, and improves application support processes and service quality.
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Customer Data Platform & Integration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic business environment.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with cross-functional teams to ensure seamless integration and support of business-critical applications.
- Mentor junior team members by sharing knowledge and guiding them through complex problem-solving scenarios.
- Continuously evaluate and improve support processes to enhance team efficiency and service quality.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Customer Data Platform & Integration.
- Strong analytical and troubleshooting skills to diagnose and resolve complex software issues.
- Experience with system monitoring tools and incident management processes.
- Ability to work collaboratively with development, operations, and business teams to address technical challenges.
- Excellent communication skills to clearly articulate technical information to diverse stakeholders.
- Familiarity with integration patterns and data flow management within enterprise environments.
Additional Information:
- The candidate should have minimum 5 years of experience in Customer Data Platform & Integration.
- This position is based at our Pune office.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Customer Data Platform & Integration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic business environment.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with cross-functional teams to ensure seamless integration and support of business-critical applications.
- Mentor junior team members by sharing knowledge and guiding them through complex problem-solving scenarios.
- Continuously evaluate and improve support processes to enhance team efficiency and service quality.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Customer Data Platform & Integration.
- Strong analytical and troubleshooting skills to diagnose and resolve complex software issues.
- Experience with system monitoring tools and incident management processes.
- Ability to work collaboratively with development, operations, and business teams to address technical challenges.
- Excellent communication skills to clearly articulate technical information to diverse stakeholders.
- Familiarity with integration patterns and data flow management within enterprise environments.
Additional Information:
- The candidate should have minimum 5 years of experience in Customer Data Platform & Integration.
- This position is based at our Pune office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture Mahārāshtra, IND Office
India
Accenture Pune, Mahārāshtra, IND Office
Building B-1, Magarpatta City (SEZ, Mundhwa Rd, Magarpatta, Hadapsar, Pune, Maharashtra, India, 411013
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What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
