Since our founding in 1996, we have been at the vanguard of financial technology, providing groundbreaking expertise, quantitative analytics and software that redefine pricing and risk management in the financial markets. With the strategic acquisitions of FINCAD, PolyPaths and Kynex, Numerix has further strengthened its leadership position empowering financial institutions worldwide, to transform risk into opportunities with confidence.
As Application Support Engineer, you will be responsible for level II technical support for Numerix Oneview and NxCore software systems. The application support engineer will apply proven communication, analytical and problem-solving skills to identify and resolve SaaS and On-Premise customer issues with a sense of urgency. The successful candidate is an astute technical problem solver curious by nature, has a keen concern for the satisfaction of customers, and is enthusiastic and eager to learn and explore new technologies.
What You'll Do:
- Have a technical overview of the deployed client architecture and solution
- Own and troubleshoot BAU and technical issues
- Drive technical solutions related to software usage and setup for customers
- Recreate customer issues, coordinate with development and financial engineers to provide resolutions or workarounds
- Support the work of and learn from highly skilled software developers, provide customer feedback and suggestions for improving Numerix software
- Drive internal and external engagement when necessary to discuss and resolve support issues
- Discuss Numerix software architecture, requirements and implementation with customers
- Demonstrate general usage of Numerix Software Products to customers
What We're Looking For:
- 3+ years Customer Support experience for software applications in the Financial Services industry.
- Experience supporting front and middle office users of financial derivative products across asset classes FI/CC/INF/CR/EQ/FX/CMDTY.
- 2+ years exposure to programming in Python, C#/C++, or Java. Experience with Microsoft SQL Server and writing SQL queries.
- Knowledge of Windows and Linux Server operating systems with 3+ years supporting software in a Windows Server or Linux environment.
- 2+ years of experience supporting SaaS solutions on AWS cloud. AWS certification a plus
- Bachelors or Masters Degree in Computer Science, Computer Engineering, Financial Engineering, or related discipline.
- Demonstrated effectiveness in communicating with customers and software engineers.
- Demonstrated problem solving skills, strong conceptual and analytical skills
- Customer focus and customer satisfaction oriented.
- Self-motivated with a strong attention to detail.
Where You’ll Work:
This role will be remote, based out of India.
An important note on salary:
The annual pay range for this position is based on the preferred primary location of the role which is listed above. If you are applying to this role at a location that is not the preferred primary location, please keep in mind the salary range will vary and may fall outside of what is listed. Base pay offered may vary depending on job-related knowledge, skills, and experience.
Also note that unsolicited contact from third-party recruiters or agencies will not be considered at this time. We respectfully request no outreach from agencies.
