Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : AWS Administration
Good to have skills : AWS CloudFormation, Unix to Linux Migration
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an EKS Configuration & Administration, you will Provide L2/L3 operational support for Amazon EKS clusters and hosted workloads. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the smooth operation of applications and systems. You will engage in proactive monitoring, analyze system performance, and implement solutions to enhance system reliability and efficiency, all while maintaining a focus on customer satisfaction and operational excellence.

Roles & Responsibilities:
- Act as a support point for user issues related to namespaces, deployments, access, resource quotas, scaling, and cluster availability.
- Troubleshoot and resolve EKS-related incidents impacting applications or users within defined SLAs.
- Participate in on-call and shift-based support rotations as part of infrastructure operations.
- Coordinate with application, cloud, network, security, and DevOps teams during major incident.
- Monitor EKS clusters, nodes, and workloads using AWS native and enterprise monitoring tools.
- Perform routine health checks covering control plane status, worker nodes, pods, and critical system components.
- Proactively identify issues such as resource saturation, node failures, or pod scheduling problems and take corrective action.
- Support platform availability and assist in recovery or failover activities when required.
- Troubleshoot and resolve EKS issues related to availability, connectivity, performance, capacity, and data access within defined SLAs.
- Participate in on call and shift based support rotations as part of the infrastructure operations model.
- Maintain accurate incident records and operational metrics for reporting.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in AWS Administration.
- Good To Have Skills: Experience with AWS CloudFormation, Unix to Linux Migration.
- Additional skills: AWS Cloud, Unix/Linux administration, Networking Fundamentals
- Strong understanding of cloud infrastructure management and deployment.
- Experience with monitoring tools and performance tuning.
- Familiarity with scripting languages for automation tasks.

Additional Information:
- The candidate should have minimum 3 years of experience in AWS Administration.
- Flexible to work in Shifts during weekday & Weekend during India hours (7 AM - 10 PM IST)
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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