Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Identity and Access Management (IAM) Operations
Good to have skills : NA
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and investigating issues across various components of essential business systems. This role requires a dynamic approach to identifying root causes and delivering timely resolutions to ensure continuous system performance and reliability. The position demands collaboration with different teams to maintain smooth operations and support critical business functions effectively.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to prioritize and address system issues promptly.
- Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
- Continuously improve support processes to increase efficiency and reduce downtime.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Identity and Access Management (IAM) Operations.
- Strong knowledge of access control models and authentication protocols.
- Experience with incident management and root cause analysis in complex IT environments.
- Familiarity with system monitoring tools and performance tuning techniques.
- Ability to troubleshoot and resolve issues related to identity lifecycle management.
- Excellent communication skills to effectively collaborate with cross-functional teams.

Additional Information:
- The candidate should have minimum 5 years of experience in Identity and Access Management (IAM) Operations.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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