Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Spring Boot
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As production support, Provide L2 production support for Java applications. This role requires a proactive approach to identifying system anomalies and ensuring smooth operation of critical applications. The position demands continuous monitoring, detailed analysis, and collaboration with different teams to maintain system stability and performance, contributing to the overall efficiency of business processes.

Roles & Responsibilities:
- Monitor application and system health using Splunk and Dynatrace.
- Troubleshoot production issues related to Java, SQL, Unix, and Windows environments.
- Analyse logs and identify root causes of incidents.
- Handle incident and service requests through ServiceNow.
- Support application deployments on WebLogic server.
- Execute SQL queries for data validation and issue resolution.
- Coordinate with development and infrastructure teams for issue resolution.
- Participate in on-call support as required.
- Maintain proper documentation of incidents and resolutions.
- Primary Skills
Java: Strong hands-on experience in Java application support and troubleshooting.
SQL: Proficiency in writing and optimising SQL queries for database analysis and issue resolution.
UNIX: Solid understanding of UNIX/Linux commands, scripting, and environment management.
Professional & Technical Skills:
- Good knowledge of Java applications.
- Strong SQL query writing and database troubleshooting skills.
- Hands-on experience with Unix/Linux commands.
- Experience working with WebLogic server.
- Knowledge of Windows Server environment.
- Experience with ServiceNow for incident management.
- Experience using Splunk and Dynatrace for monitoring and log analysis.
- Understanding of basic ITIL processes (Incident & Change Management).

Additional Information:
- The candidate should have minimum 2 years of experience in Spring Boot.
- This position is based at our Pune office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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