The role provides support to ARM management to handle daily responsibilities that fall within the department’s mandate. It includes operational and administrative functions at the executive level that ensures smooth processing of key agency related requirements.
Requirements
Qualifications and Education :
Graduate shipping related qualification.
Work Experience:
Must have 1+ year in a shipping agency (tramp).
2+ year in the operations department at a shipping agency.
Skills and Knowledge :
Good to have experience in handling external/internal issues to perform work successfully.
Must have minimum customer service/phone skills
Good communication skills spoken and written
Must have a clear understanding of the time management
Familiarity with office software and phone systems
Must have experience from remote working or collaborating virtually.
Job Responsibilities :
Explain the principal responsibilities that the job must achieve. Each responsibility statement should explain what is being done, why it must be done and the targeted key results to achieve it. For example, develop and recommend (WHAT IS DONE) sales and revenue budgets in order to meet the planned growth (WHY) by understanding the external environment and internal business direction (HOW).
- Establish an effective and productive communication with the ship agencies/vendors as per the allotted Key Performance Indicators (KPI’s) in accordance with the Customer Specific Instructions (CSI).
- Attend daily agency/vendor related issues as per allotted list. The task includes monitoring of the dedicated mailboxes within a service-level agreement (SLA) as well as maintain all records of the tasks assigned.
- Support Assistant Manager / Team Leader in analyzes of agency’s needs.
- Contributes to team effort by accomplishing related results as needed.
- Help build strong relationship with the agencies.
- Must always be on hand and ready to perform additional related tasks assigned in the capacity as executive.
Benefits
NO:
Category
Winning Behaviour (Competency)
Target Level
ABCD
Core Company Values
Customer Centricity
C
Core Company Values
Compliance Focus
C
Core Company Values
Data & Digital Orientation
D
Core Company Values
Drive for Excellence
C
Job Specific Competencies
Select only 4 additional job specific competencies, add the title in the appropriate box and detail the correct target level. Refer to the Marcura Winning Behaviours and Competencies Framework document.
Job Specific
Attention to Detail & Quality
C
Job Specific
Deliver Cosistency
D
Job Specific
Self Improvement
C
Job Specific
Collaboration
C
