Provide L2 application support for Hyperion Financial Management, troubleshoot technical and functional issues, perform RCA, develop automation scripts (Python/.NET), write and optimize SQL, coordinate with L1/devs/stakeholders, monitor performance, support month/year-end financial closes, and maintain SOPs and knowledge base to meet SLAs.
Job Title: Senior L2 Support Engineer – HFM (Python)
Experience: 7+ Years
Location: Gurgaon, Bangalore
Shift: Rotational (7 AM – 11 PM IST)
Ascendion is a US-based digital engineering company specializing in AI, cloud, and enterprise technology solutions. It works with global clients to build and support scalable software systems, offering strong exposure to modern tech and cross-functional projects.
Company website: https://ascendion.com/
Role OverviewWe are looking for a Senior L2 Support Engineer with strong expertise in HFM (Hyperion Financial Management) and hands-on experience in Python, .NET, and SQL. The candidate will be responsible for ensuring smooth functioning, troubleshooting, and continuous improvement of financial applications.
Key Responsibilities- Provide L2 application support for HFM systems ensuring uptime and reliability
- Troubleshoot and resolve technical and functional issues within SLA timelines
- Perform root cause analysis (RCA) and implement preventive measures
- Develop automation scripts using Python / .NET to improve efficiency
- Write and optimize SQL queries for data validation and issue resolution
- Coordinate with L1 support, developers, and business stakeholders
- Monitor application performance and proactively address risks
- Support financial closing cycles (month-end/year-end)
- Maintain documentation, SOPs, and knowledge base
- Ensure adherence to SLA, compliance, and quality standards
- 7+ years of experience in Application/Production Support
- Strong expertise in HFM (Hyperion Financial Management)
- Hands-on experience in Python, .NET, and SQL
- Experience with incident management tools (ServiceNow, Jira, etc.)
- Understanding of financial systems and reporting workflows
- Strong analytical and troubleshooting skills
- Ability to work in rotational shifts (7 AM – 11 PM IST)
- Good communication and stakeholder management skills
- Experience with Oracle Hyperion suite
- Exposure to automation in support environments
- Knowledge of financial consolidation and reporting systems
- Work on enterprise-grade financial platforms
- Opportunity to collaborate with cross-functional teams
- Strong learning curve in FinTech & enterprise systems
Similar Jobs
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
Business analyst for wholesale credit risk: gather requirements, design solutions, manage credit rating systems, support model development/deployment (PD/LGD/EAD), ensure regulatory compliance (Basel/CRR/PRA/EBA/ECB), perform financial spreading, data/control validation and report generation. Liaise with stakeholders across risk, compliance and IT.
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
Support liquidity analytics by monitoring and resolving issues in liquidity risk systems, performing data analysis and stored-procedure optimisation, developing proof-of-concept models, and creating dashboards (Tableau/Superset). Collaborate with technology and cross-functional teams, document processes, and contribute to continuous improvement of risk management tooling and visualisation.
Top Skills:
ExcelGoogle Cloud PlatformPythonSQLSupersetTableau
Aerospace • Artificial Intelligence • Cloud • Machine Learning • Software • Cybersecurity • Defense
Build data-driven solutions and BI using Python, Power BI, and SQL. Implement DevOps pipelines with GitHub Actions/Azure DevOps, deploy on Azure/AWS, integrate APIs, apply unit testing and automation, and collaborate in Agile/Scrum with global teams. Support solution design, effort estimates, and use ML/DL/LLMs for intelligent features.
Top Skills:
APIsAutomationAWSAzureAzure DevopsCi/CdDeep LearningGitGitGithub ActionsLarge Language ModelsMachine LearningPower BIPythonSQLUnit Testing
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
