Manage day-to-day facilities soft services, vendor procurement and contracts, inventory and invoicing, preventive maintenance and AMCs, stakeholder communication, team supervision, training, and MIS reporting to ensure safe, compliant, and high-quality facility operations.
Description and Requirements
Key Responsibilities
1. Soft Services Operations
Oversee day-to-day soft services operations including housekeeping, pest control, security coordination, landscaping, waste management, and hygiene services. Ensure service delivery meets defined SLAs, health standards, and organizational expectations.
2. Vendor Management
Manage third-party service providers by onboarding vendors, monitoring performance, conducting regular reviews, addressing escalations, and ensuring compliance with contractual and statutory obligations.
3. Procurement
Coordinate procurement activities for facility-related materials, consumables, and services. Raise purchase requisitions, evaluate vendor quotations, support negotiations, and ensure timely availability of resources within budgetary limits.
4. Inventory Management
Maintain accurate records of assets, consumables, and spares. Ensure optimal stock levels, conduct periodic audits, and implement controls to prevent loss, misuse, or stock-outs.
5. Invoicing and MIS
Verify vendor invoices against contracts, work orders, and service completion. Prepare and maintain MIS reports related to expenses, vendor performance, asset tracking, and service metrics for management review.
6. Stakeholder Management
Act as a point of contact for internal stakeholders, including business units, employees, and leadership. Address service-related queries, manage expectations, and ensure high levels of customer satisfaction.
7. Facility Maintenance and Upkeep
Ensure the facility is maintained in a safe, functional, and presentable condition. Coordinate timely repairs, inspections, and corrective actions to minimize downtime and enhance occupant experience.
8. Contract Management
Support drafting, execution, renewal, and closure of facility-related contracts. Track contract validity, SLAs, penalties, and compliance requirements to ensure contractual adherence.
9. AMC and Preventive Maintenance
Manage Annual Maintenance Contracts (AMCs) for equipment such as HVAC, electrical systems, elevators, fire safety systems, and plumbing. Plan and monitor preventive maintenance schedules to reduce breakdowns and extend asset life.
10. Team Management
Supervise and support the facilities team, including supervisors and service staff. Allocate duties, monitor performance, handle attendance, and foster a culture of accountability and teamwork.
11. Training and Team Engagement
Organize training programs for staff and vendors on safety, SOPs, compliance, and service quality. Lead team engagement initiatives to improve morale, skill development, and retention.
Desired Skills & Competencies
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Key Responsibilities
1. Soft Services Operations
Oversee day-to-day soft services operations including housekeeping, pest control, security coordination, landscaping, waste management, and hygiene services. Ensure service delivery meets defined SLAs, health standards, and organizational expectations.
2. Vendor Management
Manage third-party service providers by onboarding vendors, monitoring performance, conducting regular reviews, addressing escalations, and ensuring compliance with contractual and statutory obligations.
3. Procurement
Coordinate procurement activities for facility-related materials, consumables, and services. Raise purchase requisitions, evaluate vendor quotations, support negotiations, and ensure timely availability of resources within budgetary limits.
4. Inventory Management
Maintain accurate records of assets, consumables, and spares. Ensure optimal stock levels, conduct periodic audits, and implement controls to prevent loss, misuse, or stock-outs.
5. Invoicing and MIS
Verify vendor invoices against contracts, work orders, and service completion. Prepare and maintain MIS reports related to expenses, vendor performance, asset tracking, and service metrics for management review.
6. Stakeholder Management
Act as a point of contact for internal stakeholders, including business units, employees, and leadership. Address service-related queries, manage expectations, and ensure high levels of customer satisfaction.
7. Facility Maintenance and Upkeep
Ensure the facility is maintained in a safe, functional, and presentable condition. Coordinate timely repairs, inspections, and corrective actions to minimize downtime and enhance occupant experience.
8. Contract Management
Support drafting, execution, renewal, and closure of facility-related contracts. Track contract validity, SLAs, penalties, and compliance requirements to ensure contractual adherence.
9. AMC and Preventive Maintenance
Manage Annual Maintenance Contracts (AMCs) for equipment such as HVAC, electrical systems, elevators, fire safety systems, and plumbing. Plan and monitor preventive maintenance schedules to reduce breakdowns and extend asset life.
10. Team Management
Supervise and support the facilities team, including supervisors and service staff. Allocate duties, monitor performance, handle attendance, and foster a culture of accountability and teamwork.
11. Training and Team Engagement
Organize training programs for staff and vendors on safety, SOPs, compliance, and service quality. Lead team engagement initiatives to improve morale, skill development, and retention.
Desired Skills & Competencies
- Strong coordination and organizational skills
- Vendor and stakeholder management expertise
- Knowledge of facility operations and compliance standards
- Financial acumen for invoicing and cost control
- Leadership and people management abilities
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
MetLife Mahārāshtra, IND Office
MetLife Pune, IN Office
EON West LP-II, 2nd & 3rd Floor, Tower D, S.no. 106(P), 107(P), 108(P)/1, Maharashtra, India, 411057
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