KEY ACCOUNTABILITIES
1. Operational effectiveness
Oversee, administrate, manage and communicate the operations and maintenance of owned application portfolio.
Take responsibility for the technical solution of incidents in area of expertise, reacting quickly to limit impacts and resolve the issue.
Prioritize individual incidents and ensuring the delivery of solutions in line with the operational level agreements to deadlines and quality standards.
Involve in installation of new or transferred machine.
Work on tracing the missing serials in batch, missing batches on Tracelink portal or EU hub, or customer portal.
Involve in extended global serialization support as and when required. Communicate with other plants of Zentiva for common issues.
Support in Tracelink where serialization reports the data, investigate in the issues where batch not reported to Tracelink or any issue in reported data.
Communicate with vendor, and different internal teams (inside & outside Zentiva) to resolve the issues.
2. Customer Relationship
Provide technical advice and troubleshooting for owned application portfolio.
Help customer to find out the flaws in serialization, PLC process, by observing and analyzing against the existing issues.
Cross-training and presentations for colleagues and business key users
Delivering user guides and support documentation to business key users
Ensure customer satisfaction with owned application portfolio and propose enhancements based on customer requirements
3. Project Contribution
Implementation of serialization applications as part of TSA exit.
Work with business and export team for execution of projects like iVEDA.
Coordinate local activities and deliveries for projects like with local business key users.
Involve in projects like PLC , Historian, etc.
REQUIREMENTS
Education / Experience
BE with 8 to 10 years related experience
Technical skills &
Competencies / Language
Service Level Management
Design Architecture
Technology Watching
Design and Development
Systems Integration
Solution Deployment
User Support
Change Support
Service Delivery and Problem Management
Personnel Development
Risk Management
Act for change
Strive for results
Make decisions
Commit to customers
Cooperate transversally
