Lead onboarding of large SMB and mid-market customers, implementing information security compliance frameworks and serving as a trusted advisor, ensuring seamless adoption of Sprinto's platform.
Sprinto is a leading platform that automates information security compliance. By raising the bar on infosec, Sprinto ensures compliance, enables healthy operational practices, and allows businesses to grow and scale with unwavering confidence.
We are a remote-first company with over 350+ employees, serving 2500+ customers across 75+ countries. Backed by top-tier investors such as Accel, ELEVATION, and Blume Ventures, we've raised $32M in funding, including our most recent Series B round.
The Role
As an Implementation & Onboarding Manager at Sprinto, you will lead Large SMB and Mid-market customers through their compliance journey, driving seamless onboarding and ensuring they realize the full value of our platform from day one. Acting as both a technical program manager and an infosec/privacy consultant, you’ll translate complex frameworks like NIST CSF, RBI SAR, NIS-2, or DORA into actionable programs while serving as the customer’s trusted advisor and advocate. Success in this role means delivering immediate impact through flawless execution while shaping long-term outcomes, building strong stakeholder relationships, and channeling customer insights back into Sprinto’s product evolution—ultimately reinforcing our position as the global leader in compliance automation.
Responsibilities
- Own the Onboarding Journey: Lead the implementation and onboarding of Sprinto’s Large SMB and Midmarket customers. You’ll be the single point of contact, ensuring a seamless and successful adoption of the Sprinto platform.
- Be the Customer’s Infosec/Privacy consultant: Help implement new Governance / Auditing frameworks and standards regularly to our customers.
- Balance Vision with Execution: Help customers see the long-term vision and potential of our platform, from powerful integrations to API-driven workflows, while keeping the implementation focused on immediate, high-impact wins.
- Be the Voice of the Customer: Act as the critical link between our customers and our internal teams (Product, Engineering, and Sales), translating customer feedback into actionable insights that directly influence our product roadmap.
- Solve Complex Challenges: Proactively identify and resolve technical and process-related issues, ensuring a frictionless experience for our customers.
Requirements
- Mid to Senior Level Expert- Candidate with 5-10 years of experience, preferably with at least 2+ years of experience in helping implement an Information security/ Privacy framework/Guideline from scratch (NIST CSF, RBI SAR, NIS-2, DORA, etc)
- Researcher mentality - Ability to do research and implement standards and frameworks from scratch
- Services DNA – Prior experience as a Technical Program Manager, Technical Implementation Manager, or similar services role.
- Proven delivery track record – Successfully led large, complex projects, ideally with SaaS or Digital Transformation projects (Ideal) or compliance/security tools.
- Exceptional communicator – Outstanding verbal and written communication, capable of confidently engaging senior stakeholders.
- Project management expertise – Skilled in project planning, execution, and navigating unforeseen challenges.
- Relationship builder – Strong Customer management skills, able to establish trust quickly and sustain it over long-term engagements.
- Professional presence – Poised, confident, and credible in customer-facing interactions.
- Educational background - (BE/B-tech) from a top-tier institution is highly preferred.
Benefits
- Remote-first policy
- 5 days working with flexible hours
- Group medical insurance (including parents, spouse, and children)
- Group accident cover
- Group term life insurance
- Company-sponsored laptop
- Education reimbursement policy
CX_POD
Top Skills
Dora
Nis-2
Nist Csf
Rbi Sar
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