Engage and monitor social media communities across platforms, respond to fan inquiries, create reactive copy, conduct proactive outreach, escalate consumer issues, identify cultural and content trends, collaborate with customer service, and report weekly on community insights, conversations, comments, and complaints.
About the Company
e.l.f. Beauty's purpose is to make the world a better place for every eye, lip, and face.
Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, e.l.f. Hair, Well People, Naturium and rhode.
In our Fiscal year 26, we had net sales of $1.6 Billion and our business performance has been nothing short of extraordinary with 7 consecutive years of net sales growth. This consistent, category-leading growth is a testament to the strength of our team, strategy, and portfolio of brands.
Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last seven fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry.
Visit our Career Page to learn more about our team: https://www.elfbeauty.com/work-with-us
Position Summary
e.l.f Beauty is seeking a Associate, Community Manager to engage our incredible growing community. The Community Manager will connect with our fans on Social, and will manage Social inbounds, lead proactive engagement opportunities, track feedback and identify ways to celebrate our customers both on and offline, laddering up to the broader Community strategy. The right candidate is deeply ingrained in Social and the overarching beauty landscape, has a strong editorial voice and has a bias for action.
The Associate, Community Manager will help foster the connection with our customer, amplifying their voices and sharing what’s trending in culture.
Title: Associate, Community Manager
Location: Ahmedabad, Gujarat
Shift timings: 11:00 AM to 07:00 PM IST
Status: Full time
Department: Integrated Marketing Communications
Reporting Relationship: AVP, Community Activation and Growth
Responsibilities
- Manage and monitor community inbounds across all Social platforms, responding to fan queries, consumer/creator content and industry trends
- Conduct positive and proactive outreach to aid in brand awareness and foster brand love
- Escalate consumer inbounds to key channel leads
- Identify and draft responsive copy based on inbound volume and trend
- Actively engage with our audience on social media by liking, commenting and responding to messages
- Be agile, open and have a ‘rapid response’ approach to our online customers
- Communicate with the customer service team on product orders and promotions
- Be curious to identify NEW content trends, opportunities and trends to social channels
- Provide weekly updates on community insights, trending conversations, comments and complaints happening on our social channels (or competitor channels) for reporting
- This position does include some routine responsibilities; the right candidate will be nimble and adaptive
Requirements
- At least 3 years of dedicated experience in consumer communication across social (primarily Instagram and TikTok but could also include Youtube, Pinterest, + Twitch)
- Must have a strong interest in social media marketing and be an excellent written communicator with strong copywriting, editing and proofreading skills.
- Prior experience in growing and scaling a digital community is a huge plus
- Excellent multitasking, time-management skills
- You are culturally-aware and naturally curious—you know what other brands are doing and are always thinking “how can we do this better?”
- The ability to act fast and in real-time
- Have a strong passion for all things beauty
- Experience leveraging industry platforms and tools (ex. Hootsuite, Sprout, Dash Hudson, CreatorIQ, etc.)
This job description is intended to describe the general nature and level of work being performed in this position. It also reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be considered, as detailed description of all the work required inherent in the job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the supervisors’ discretion.
e.l.f. Beauty respects your privacy. Please see our Job Applicant Privacy Notice (www.elfbeauty.com/us-job-applicant-privacy-notice) for how your personal information is used and shared.
Similar Jobs
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
Leads independent IT controls testing across technology and operational risk areas, assessing control design and operating effectiveness. Reviews evidence, validates remediation and programme closure readiness, identifies control weaknesses and residual risks, prepares assurance reports, escalates issues, and presents findings to senior governance stakeholders. The role also enhances testing methodologies, maintains audit-ready documentation, and provides coaching and quality oversight to junior testers.
Top Skills:
CybersecurityIdentity And Access ManagementIso 27001It General ControlsItilSdlc
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Owns operational excellence and engagement for Atlassian’s APAC Champion program. Responsibilities include managing program systems, documentation, metrics, surveys, feedback, CRM and rewards projects, enablement initiatives, escalations, community communications, virtual events, regional reporting, and an annual regional event. The role builds relationships with Champions, supports user groups and content creation, enforces program guidelines, and partners with cross-functional and regional stakeholders.
Top Skills:
Atlassian ProductsBevyHigher Logic VanillaHubspotSalesforceSlackTableau
Aerospace • Artificial Intelligence • Cloud • Machine Learning • Software • Cybersecurity • Defense
Conduct third-party due diligence and compliance screenings, coordinate escalations, monitor screening systems, and ensure adherence to laws and company policies. The role also develops ethics and compliance training, collaborates cross-functionally, and drives data analytics and insights for the Third Party Risk and Digital Compliance team.
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
